The posting
Job Description
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. With opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Global Risk & Compliance organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.
GRC colleagues are passionate about supporting the Company's goals of growth and progress by fostering a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and customers through effective risk management and oversight activities.
The Opportunity:
GRC's Enterprise Risk Management & Risk Oversight organization is seeking a Manager to support the implementation, adoption, and ongoing governance of the Enterprise Change Risk Management Policy and associated governance programs. The role will provide dedicated capacity across Change Risk Management, New Products Governance, Project Governance, and related initiatives, while serving as a flexible, consulting-style resource for strategic priorities led by the VP, Change Risk Management & Strategic Initiatives.
This role combines risk management, governance, program execution, communications, stakeholder engagement, change enablement, and knowledge management. The successful candidate will be a strategic thinker who can translate complex governance requirements into practical solutions and help build sustainable infrastructure that supports consistent execution across the enterprise.
Responsibilities
Responsibilities:
- Support the continued implementation, sustainment, and enhancement of the Enterprise Change Risk Management Policy, translating governance requirements into scalable and practical processes.
- Coordinate policy and standards lifecycle activities across the Change Risk Management, New Products Governance, and Project Governance Policies, and related governance initiatives.
- Help develop, maintain, and enhance policies, standards, guidance, playbooks, procedures, templates, and governance artifacts that promote clear and consistent execution of program requirements.
- Serve as a flexible, consulting-style risk management resource to the VP, Change Risk Management & Strategic Initiatives, providing execution support for strategic priorities, emerging regulatory expectations, governance enhancements, and cross-program initiatives.
- Lead or support special projects requiring structured problem-solving, research, analysis, program management, stakeholder coordination, and decision-ready recommendations.
- Partner with stakeholders to embed Change Risk Management and New Products Governance requirements into business processes, balancing appropriate governance rigor with practical execution.
- Support the development and execution of training, communications, stakeholder engagement, and change enablement strategies that promote enterprise awareness, adoption, and consistent application of governance requirements.
- Own and maintain program knowledge management and infrastructure, including SharePoint content, standards documentation, training materials, communications, governance records, decision logs, templates, and related artifacts.
- Prepare program updates, governance materials, and structured reporting that clearly communicate priorities, progress, emerging themes, risks, and decisions required.
- Support governance forums and working groups through agenda development, material preparation, action tracking, stakeholder follow-up, and documentation of key decisions.
- Identify opportunities to simplify, standardize, and scale governance processes across Change Risk Management, New Products Governance, Project Governance, and related initiatives.
- Establish centralized documentation, repeatable processes, clear ownership, and sustainable program infrastructure.
- Maintain awareness of relevant laws, regulatory expectations, industry standards, and risk management practices, and support incorporation of applicable developments into program enhancements.
Qualifications
Experience:
- Minimum of 2 years of experience in risk management, compliance, legal, regulatory, governance, project management, program management, or a related discipline within a highly regulated organization.
- Experience supporting risk management frameworks, enterprise governance programs, policies, standards, or related control processes.
- Experience with project management and governance required; Project Management Professional (PMP) certification is a plus.
- Experience developing executive communications, presentations, training materials, governance documentation, or program reporting.
- Experience supporting organizational change, stakeholder engagement, training, communications, or program adoption initiatives is preferred.
- Experience with Change Risk Management, New Products Governance, Project Governance, Operational Risk Management, or Enterprise Risk Management is preferred.
- Bachelor's degree required; advanced degree is a plus.
- Relevant risk management, project management, compliance, or change management certification is a plus.
Skills:
- Exceptional written communication skills, with the ability to translate complex risk and governance concepts into clear, concise, and practical materials.
- Strong verbal communication and stakeholder engagement skills, including the ability to influence and collaborate across business units, risk functions, and levels of seniority.
- Strategic thinker who can move effectively between conceptual framework design and detailed implementation activities.
- Strong project and program management skills, with the ability to manage multiple and at times competing priorities under tight timeframes.
- Highly organized, with strong attention to detail, follow-through, accountability, and documentation discipline.
- Strong problem-solving and analytical skills, with the ability to synthesize complex information and develop actionable recommendations.
- Ability to adapt to changing priorities, emerging risks, regulatory expectations, and evolving program needs.
- Ability to build strong relationships and operate effectively in a consulting-style role across multiple governance programs and strategic initiatives.
- Proficiency in Microsoft PowerPoint, Word, Excel, Teams, Teams, and SharePoint; experience maintaining knowledge repositories or program infrastructure is preferred.
- Sound judgment and discretion when handling restricted, confidential, or sensitive company information.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
