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Open nowPosted 7 days ago

Commercial Operations Specialist

ANTER CONSULTING PTE. LTD.

Pay
SGD 2,800 – SGD 3,300 a month
Where
Singapore
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Your applicationOpen nowCommercial Operations SpecialistANTER CONSULTING PTE. LTD. · Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ANTER CONSULTING PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 7 days ago

The posting

We are seeking a Commercial Operations Specialist to join the Commercial Operations team of a global life sciences company in Singapore. The role supports external customers, the sales team and internal stakeholders with queries and inquiries in a professional, timely and accurate manner. This is a 1-year contract role, working onsite in Singapore under close supervision and reporting to the Commercial Operations Manager.

Key Responsibilities

  • Manage order inbox assignments and enter orders received via electronic and manual methods, including credits and debits, replacements, returns and complex products
  • Review and edit orders to ensure accuracy and timely delivery; follow up or re-promise order commitments where needed
  • Manage customer order releases in a timely and effective manner
  • Handle inbound customer calls, queries and complaints in a positive, approachable and helpful way
  • Validate pricing by reviewing customer Purchase Orders against quotations, liaising with the Pricing and Contracts team where required
  • Assist in investigating complaints and credit requests; serve as the first escalation point for product returns and credit requests
  • Coordinate with shipping agents and intercompany teams on shipments
  • Ensure documentation is attached to orders and customer interactions are recorded in SAP / SFDC
  • Process activities in compliance with Customer Service Procedures, SOPs and SDS requirements (ISO 9001)
  • Support customer satisfaction initiatives, administrative tasks, and sales and supply chain functions as needed

Requirements

  • Minimum 1 year of experience in a customer contact / customer service centre environment
  • High School Diploma required; Bachelor’s degree in Business Administration preferred
  • English required; Chinese and/or Malay (written and verbal) preferred
  • Proficient in MS Office; knowledge of SAP is an advantage
  • Excellent communication and interpersonal skills; able to multitask and handle disputes calmly
  • Customer-service and results oriented, with a high level of dedication and responsibility

Posting text belongs to the employer. Removal requests: contact us.

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