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Open nowPosted 6 hours ago

NATIONAL SERVICE MANAGER-SHANGHAI

Anton Paar260 open roles

Where
Shanghai, China
Work mode
On site
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Your applicationOpen nowNATIONAL SERVICE MANAGER-SHANGHAIAnton Paar · Shanghai, China

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Anton Paar postings stay open a median of 31 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

Anton Paar median: 31 days open

The posting

Company Description

Anton Paar develops, produces and distributes highly accurate laboratory instruments and process measuring systems, and provides custom-tailored automation and robotic solutions. We are now looking for an experienced candidate who can run the position of National Service Manager base at Shanghai

Job Description

- Direct and manage Area Service Managers for daily service operations across 4 areas in China.

- Define and implement the local service strategy, respecting the Anton Paar global Service Strategy.

- Work together with the area service managers to ensure that Service Engineers are properly trained and their skills are continually being advanced.

- Cooperate with APAC to ensure Anton Paar’s service guidelines and philosophy in accordance with HQ.

- Collaborate cross-functionally with sales, applications, Admin, product management, manufacturing and marketing.

- Cooperate with Production Subs on specific service issues and report product failure trends and/or product weakness to them for improvement.

- Forecast resource requirements, spare parts inventory, Final responsibility for Service Engineer’s stocks and stock inventory.

- Responsible for increasing customer satisfaction, especially in case of negative customer survey feedback.

- Define the annual service budget and necessary resources to fulfil budget in agreement with the GM / RSM.

- Defines and implements required service organization to ensure national coverage of all product lines.

- Maintain adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.

- Define and implement an annual marketing plan for increasing service coverage.

- Responsible for oversight in the routine calibration of service tools across the country.

Qualifications

- Bachelor’s degree required in electrical, mechanical or chemical engineering, physics or related field.

- 3-5 years of management experience.

- 5 years of experience working in a technical services environment.

- Excellent English.

- Analytical problem solving skills.

- Excellent leadership, communication and interpersonal skills.

- Exceptional customer service skills.

Additional Information

Collaborative and technical work environment. Opportunity for professional development in a global company. Benefits competitive with the market. Work in a leading company in technology and precision.

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