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Open nowPosted yesterday

Senior Coordinator, International Freight Services

APLL External80 open roles

Where
Brazil
Work mode
On site
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Your applicationOpen nowSenior Coordinator, International Freight ServicesAPLL External · Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on APLL External's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. APLL External postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

APLL External median: 13 days open

The posting

Job Description

Customer service and service-level performance. • Responsiveness and proactive communication. • Shipment visibility and milestone compliance. • Data accuracy and quality of customer information. • Customer satisfaction and continuous service improvement.

Responsibilities

Customer Service & Shipment Coordination • Act as the main point of contact for assigned customers and coordinate their day-to-day shipment requirements. • Provide proactive, timely and accurate communication throughout the shipment lifecycle. • Coordinate shipments with customers, origins, destinations, carriers and other operational stakeholders. • Anticipate delays and exceptions, coordinating solutions and keeping customers informed through resolution. • Ensure customer SOPs, requirements and agreed service levels are consistently met.

Shipment Visibility & Service Control • Monitor bookings, documentation, departures, arrivals and key shipment milestones. • Maintain accurate and timely shipment information in APL Logistics systems. • Ensure customers receive appropriate visibility and status updates. • Identify recurring service issues and support corrective actions and continuous improvement. • Support customer onboarding and implementation of new business.

Cross-Functional Support • Work closely with Operations and other internal teams to ensure effective shipment execution. • Provide accurate customer and shipment information to internal departments as required. • Coordinate effectively with APL Logistics regional and global teams.

Qualifications

Relevant experience in Customer Service within freight forwarding or international logistics. • Good knowledge of ocean import/export processes and shipment coordination; air freight knowledge is an advantage. • Strong customer focus, proactive communication, responsiveness and problem-solving skills. • Experience with freight forwarding systems such as CargoWise and data analysis/reporting tools is highly desirable. • Strong organizational skills; Portuguese and English required, with Spanish considered an advantage.

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