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Open nowPosted 615 days ago

产品应用工程师/FAE

arashivision/social260 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now产品应用工程师/FAEarashivision/social · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on arashivision/social's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. arashivision/social postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 615 days ago

arashivision/social median: 2 days open

The posting

1、作为研发团队与一线客服团队的桥梁，深度参与软硬件疑难问题的分析与解决，提供客服技术指导与解决方案。 2、对复杂故障案例进行根因分析，输出标准化排查流程与修复建议，编写技术FAQ、维修指南及培训材料；主导跨部门技术培训，确保产品更新迭代信息及时同步至一线团队提升客服团队技术能力与响应效率。 3、收集、整理全球客服反馈的故障、咨询及用户需求数据，通过聚类分析提炼高频问题与共性需求；定期输出VOC报告，协同研发团队推动设计优化、质量改进及功能迭代。 4、基于售后数据分析用户真实使用场景中的痛点，提出产品易用性、可靠性改进建议，助力用户体验升级。

硬性要求： 1、本科及以上学历，电子工程、计算机、自动化、通信等相关专业。 2、2年以上消费电子行业技术支持/售后技术岗位经验，具备运动相机、消费无人机、智能硬件或嵌入式产品经验者优先。 3、熟悉硬件开发流程，能独立分析电路、传感器、嵌入式软件问题； 4、具备优秀的数据分析能力，熟练使用Excel、Python或SQL进行数据清洗与可视化。

核心能力： 1、问题解决力：擅长复杂问题拆解，逻辑清晰，能快速定位软硬件问题根因。 2、协同推动力：具备跨部门协作经验，测量收益和影响，推动问题闭环。 3、用户思维：同理用户需求，站在用户角度思考方案合理和接受度，能将工程师语言转化为用户语言。

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