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Open nowPosted 239 days ago

区域交付专家/经理（亚太/欧洲/北美/中国）

arashivision/social260 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now区域交付专家/经理（亚太/欧洲/北美/中国）arashivision/social · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on arashivision/social's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. arashivision/social postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 239 days ago

arashivision/social median: 2 days open

The posting

1、负责区域线上用户服务工作的高效落地与执行，协助BPO服务商能力提升，确保服务业务目标达成 2、持续优化线上服务流程，提升区域服务满意度，改善用户服务体验 3、搭建并完善区域线上服务网络，负责服务流程梳理、日常监控、劳务费结算等全流程管理 4、负责区域内客服/售后系统的日常运维，探索系统功能优化，通过技术手段解决服务痛点问题，提升人效和服务质量 5、监控各系统咨询量变化情况，基于数据分析进行业务预测和人力预测，提前做好相关资源部署和规划 6、根据区域运营情况及问题反馈，制定并优化客户服务流程和标准，建立区域特色的服务管理体系 7、协调处理区域内重大客户投诉、社交媒体舆情事件，以及上级安排的其他相关工作

1、学历要求：本科及以上学历；能够使用英语进行日常沟通交流；其它语言能力为加分项 2、2年及以上区域服务管理、售后运营或相关工作经验；有团队管理或项目负责人经验者优先 3、沟通协调能力：具备出色的跨部门沟通、协调和推进能力，能够有效管理工作中的冲突和问题 4、数据分析能力：具备较强的数据分析和报告撰写能力，能够根据数据进行项目优化和决策支持 5、系统思维与流程优化：熟悉客户服务流程和规范，具备系统运维意识和流程优化能力

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