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Open nowFirst seen 4 days ago

Client Retention Specialist | FX & CFDs Industry | Work From Home

Arvion Services141 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Remote
Work mode
Remote
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Your applicationOpen nowClient Retention Specialist | FX & CFDs Industry | Work From HomeArvion Services · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arvion Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Arvion Services postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

Arvion Services median: 1 days open

The posting

Job Overview:

We are seeking a dedicated and customer-focused Client Retention Officer to join a dynamic and fast-paced financial services environment. The successful candidate will be responsible for delivering exceptional customer support, maintaining strong client relationships, and ensuring a seamless client experience across multiple communication channels.

What Will You Do:

  • Deliver high-quality service and support to clients through live chat, email, and phone channels.
  • Respond to customer inquiries by identifying issues, conducting research, and providing effective solutions.
  • Handle and resolve customer complaints and service-related issues promptly and professionally.
  • Provide accurate information regarding the company's products, services, and operational processes.
  • Support clients with a variety of matters, including but not limited to:
  • System and technical troubleshooting, login and account-related issues, account administration and back-office inquiries and financial or operational support requests.
  • Follow up with clients to ensure timely resolution of outstanding issues.
  • Perform back-office administrative tasks and maintain accurate customer records.
  • Ensure all activities comply with internal policies and regulatory requirements, including KYC, AML, and due diligence procedures.
  • Provide feedback and recommendations to improve customer service processes and operational efficiency.
  • Escalate complex issues to senior management when necessary to ensure timely resolution.

What Makes You A Good Fit:

  • Bachelor's Degree or equivalent relevant working experience.
  • Excellent command of both English and Bahasa Malaysia (written and spoken).
  • Working experience in the FX and CFDs industry.
  • Strong computer literacy and proficiency with common business applications.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • High attention to detail and strong organizational skills.
  • Ability to work effectively in a fast-paced and customer-focused environment.

What We Offer:

  • Opportunity to join a dynamic and growing organization.
  • Exposure to the financial services industry and international markets.
  • Professional development and career growth opportunities.
  • Collaborative and supportive working environment.
  • Competitive salary and benefits package.
  • Comprehensive training and ongoing support to help you succeed in your role.
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One press. We do the rest.

  1. A CV for this posting

    Written against Arvion Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arvion Services's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arvion Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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