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Open nowFirst seen 5 days ago

Customer Service Executive | BPO Industry | Mandarin Speaker

Arvion Services141 open roles

Where
Petaling Jaya, Selangor, Malaysia
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Your applicationOpen nowCustomer Service Executive | BPO Industry | Mandarin SpeakerArvion Services · Petaling Jaya, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arvion Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Arvion Services postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Arvion Services median: 1 days open

The posting

Job Overview:

We are looking for a customer-focused and enthusiastic Customer Service Executive -Cantonese speaker to join our growing team. In this role, you will be responsible for delivering exceptional customer support through phone, email, and live chat while ensuring every customer interaction is handled professionally and efficiently.

What Will You Do:

  • Handle inbound customer enquiries via phone and email.
  • Respond to customer questions, complaints, feedback, and service requests in a professional and timely manner.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer issues while ensuring a positive customer experience.
  • Escalate complex cases to the appropriate departments when necessary.
  • Maintain accurate records of customer interactions and follow-up activities.
  • Meet and exceed individual and team KPIs, service level agreements (SLAs), and quality standards.
  • Work collaboratively with team members to achieve departmental goals.
  • Stay updated on company products, processes, and policies.

What Makes You A Good Fit:

  • Minimum SPM, Diploma, or Bachelor's Degree in any discipline.
  • Fresh graduates are encouraged to apply. Full training will be provided.
  • Proficiency in Cantonese is required to support customers.
  • Good command of English is preferrable.
  • Previous experience in customer service, contact centre, hospitality, retail, or any service-related industry is an advantage but not mandatory.
  • Strong communication, interpersonal, and active listening skills.
  • Customer-focused with excellent problem-solving and conflict resolution abilities.
  • Good computer literacy and typing skills.
  • Ability to multitask and perform effectively in a fast-paced environment.
  • Positive attitude, willingness to learn, and ability to adapt to changing business needs.
  • A collaborative team player with strong organizational skills.
  • Willing to work on rotational shifts, including weekends and public holidays if required.

What We Offer:

  • Comprehensive training and onboarding program.
  • Clear career progression opportunities into senior and leadership roles.
  • Performance-based incentives: RM 300
  • Normal working hours. No rotational shift is required
  • Supportive and collaborative working environment.
  • Continuous learning and professional development opportunities
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  1. A CV for this posting

    Written against Arvion Services's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arvion Services's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arvion Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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