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Open nowFirst seen 5 days ago

Customer Service Executive | Imaging & Optical Products | Ara Damansara

Arvion Services141 open roles

Where
Petaling Jaya, Selangor, Malaysia
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Your applicationOpen nowCustomer Service Executive | Imaging & Optical Products | Ara DamansaraArvion Services · Petaling Jaya, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arvion Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Arvion Services postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Arvion Services median: 1 days open

The posting

Job Overview:

We are looking for a Customer Service Executive to handle first-level support for corporate and consumer products.

This role involves managing phone and email communications in Mandarin, assisting with inquiries, resolving issues, and ensuring high customer satisfaction.

What Will You Do:

  • Provide first-level support to customers via phone, email, and fax for corporate and consumer products.
  • Handle inbound and outbound calls, including enquiries on products, sales, promotions, e-Shop purchases, deliveries, and warranty registration.
  • Liaise with relevant Business Units to resolve service requests and escalate issues when needed.
  • Filter and manage calls to determine the need for on-site engineers or transfer to appropriate departments (e.g., software, hardware, or sales).
  • Dispatch engineers for hardware-related issues and ensure first contact resolution (FCR) wherever possible.
  • Assist customers with basic product guidance, consumable orders, and training-related enquiries.
  • Record, track, and update customer cases accurately in CRM and internal trackers.
  • Ensure all customer follow-ups, service level agreements (SLAs), and escalations are managed in a timely and professional manner.
  • Maintain a high level of customer satisfaction while adhering to company policies, processes, and product knowledge.
  • Perform administrative tasks and any assignments as directed by immediate superiors or department heads.

What Makes You A Good Fit:

  • Must have SPM or equivalent qualifications.
  • Previous experience in customer facing roles is an advantage (preferably in a call center or tech support).
  • Fresh Graduates are encouraged to apply.
  • Excellent verbal and written communication skills in Mandarin.
  • Strong multitasking abilities and attention to detail.
  • Proficiency with CRM systems and Microsoft Office.
  • Customer-centric with a positive, solution-oriented mindset.
  • Knowledge of hardware/software troubleshooting is a plus.

What We Offer:

  • Five working days per week with flexible shifts; night shifts are not required.
  • KPI Allowance: RM200/month
  • Sick leave and annual leave entitlement.
  • 5 mins from Ara Damansara LRT station and a shopping mall.
  • The office is located next to the housing area. Convenient for outstation candidates.
  • Quarterly staff recognition and appreciation programs.
  • Clear career progression: Customer Service Executive Senior Customer Service Executive Team Leader Senior Team Leader Assistant Manager Manager Senior Manager.
  • Internal Job Program (IJP): Opportunity to transfer to preferred departments (e.g., Finance, Human Resources) after one year to take on new challenges.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arvion Services's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Arvion Services's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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