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Open nowFirst seen 5 days ago

Customer Support Specialist | Japanese Speaker | Hybrid

Arvion Services141 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode
Hybrid
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Your applicationOpen nowCustomer Support Specialist | Japanese Speaker | HybridArvion Services · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Arvion Services's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Arvion Services postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Arvion Services median: 1 days open

The posting

Job Overview

We are seeking a Japanese Speaking Customer Support Specialist to join a growing international organization based in Kuala Lumpur.

The ideal candidate is a native Japanese speaker with at least 1 year of customer support experience, strong problem-solving skills and the ability to thrive in a fast-paced, multicultural working environment.

What Will You Do:

  • Respond to customer inquiries through live chat, email and phone in a timely and professional manner.
  • Provide accurate information about financial products, services and account-related matters.
  • Assist clients with account inquiries, technical issues and general troubleshooting.
  • Handle customer concerns and complaints professionally, ensuring effective resolution.
  • Cooperate effectively with internal departments to resolve customer issues.
  • Maintain accurate records of customer interactions, requests and resolutions.
  • Follow established procedures, internal policies and service quality standards.
  • Identify recurring customer issues and recommend improvements to enhance the customer experience.
  • Maintain high customer satisfaction through clear communication and efficient support.

What Makes You a Good Fit:

  • Native Japanese speaker with excellent written and verbal communication skills.
  • Good command of English, both written and spoken.
  • Minimum 1 year of professional customer support or customer service experience.
  • Experience in financial services, fintech, forex or a related industry is an advantage.
  • Strong interpersonal, communication and problem-solving skills.
  • Ability to multitask and manage customer inquiries efficiently.
  • Good computer literacy and ability to learn new systems quickly.
  • Customer-focused mindset with strong attention to detail.
  • Ability to work independently while collaborating effectively with a team.
  • Willingness to work 9-hour rotating shifts scheduled between 8:00 AM till 12:00 AM (midnight).

What We Offer:

  • Competitive salary package and additional allowances.
  • Medical insurance coverage.
  • Annual leave benefits.
  • Relocation allowance for eligible overseas candidates.
  • Hybrid working arrangements.
  • Supportive, multicultural and professional working environment.
  • Training and professional development opportunities.
  • Career growth opportunities within a global organization.
  • Exposure to international clients and financial services operations.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Arvion Services's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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