Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours ago

Field Coordination Specialist

AssetWatch, Inc.21 open roles

Pay
$55,000 – $60,000 a year
Where
United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowField Coordination SpecialistAssetWatch, Inc. · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AssetWatch, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. AssetWatch, Inc. postings stay open a median of 55 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

AssetWatch, Inc. median: 55 days open

The posting

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

Field Coordination Specialist

The Field Coordination team serves as the central hub between customers, field technicians, and internal teams—ensuring work is scheduled, supported, and executed seamlessly. They proactively manage incoming requests, troubleshoot issues in real time, and coordinate across stakeholders to deliver a consistent, world-class customer experience. Through strong communication and operational oversight, they help keep field operations running efficiently while anticipating and resolving challenges before they impact the customer.

  • You want to be an integral part of creating the future of condition-based monitoring with industrial manufacturers
  • You pride yourself on delivering the absolute best customer experience possible
  • You are comfortable working autonomously, in a fully remote environment, through daily tasks and challenges
  • You have a start-up mindset and an ardent desire to help build a great company from the early stages
  • You are the epitome of a team player who communicates and collaborates with other team members and divisions fluidly
  • You are an eternal optimist and know that every issue is an opportunity to show how great our customer support process is
  • You know that Han shot first in the bar scene in Star Wars
  • You possess great empathy and can solve customer problems with speed and precision when problems arise
  • You are obsessed with our customers and creating a world class customer experience
  • You have a growth mindset and are not happy with the status quo or doing the same thing day in and day out
  • You know that great things can be accomplished when intelligent, passionate people work together toward a common goal
  • You have no problem jumping into support the team wherever that may be, regardless of defined role

Responsibilities

  • Rapidly respond to and address field technician concerns as they arise
  • Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
  • Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack
  • Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
  • Work internally across multiple departments to ensure and support the delivery of a world class customer experience
  • Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
  • Identify opportunities to proactively address potential challenges
  • Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
  • Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
  • Schedule and confirm work orders for the Field Service Team.
  • Work with our Partner organizations to fulfill a seamless experience for their customers
  • Respond to inventory concerns raised by our supply chain team to account for hardware
  • Other responsibilities as directed by the Field Coordination Manager.

Qualifications

  • Some form of technical support or equivalent experience
  • 2-5 years of customer service interaction in a startup environment
  • Experience with CRM platforms (Salesforce proficiency required)
  • Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)
  • Outbound phone customer service preferred
  • Some college preferred. 4 year degree, highly preferred
  • Empathic, positive, and professional attitude toward our customers at all times
  • Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
  • Demonstrate the desire and knowledge to understand and solve customer needs.
  • Extremely comfortable multitasking and problem solving
  • Eager to learn and not afraid to ask questions to get the job done correctly
  • Ability to multi-task, prioritize and manage time effectively.
  • Exceptional organizational skills despite limited/changing workflow structure; be results-oriented with a bias for action
  • Must embrace a culture of accountability.
  • Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement.
  • Always behave ethically, act fairly, and take responsibility for accomplishing work goals.
  • Ability to adapt to change quickly
  • Any dispatching and scheduling experience
  • Work autonomously with minimal supervision
  • Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner.
  • Strong collaborator who can build trust and contribute to the success of the team
  • Understand how all departments and team members contribute to the success of the organization and be comfortable to step in support however needed.
  • Professional appearance, excellent communication skills and professional conduct
  • Fluency in English; other languages are a plus
  • Legally authorized to work in the USA, without sponsorship

#LI-REMOTE

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)

$55,000—$60,000 USD

What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against AssetWatch, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on AssetWatch, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    AssetWatch, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.