The posting
Job Description
Assists and coordinates all aspects of on-island Casino Events and Promotions, including the management of casino on-site amenities. This position works in collaboration with the on-island casino marketing team and U.S. casino marketing team and casino operations.
Main Duties & Responsibilities:
• Assist with coordinating all casino special events across the resort including the planning, organizing and managing of events to meet contractual obligations and the highest possible quality of guest service. • Assist with directing and coordinate contractors, vendors and associated travel as necessary to successfully accomplish the special events at Atlantis (i.e. Rooms, Transportation, F&B, etc.) • Generate all necessary material requests, check requests and support documentation to ensure all invoices are paid accurately and promptly. • Assist with completing Internal Controls, Fact Sheets, Sops and e-Confirmations for all events, promotions and partnerships. Ensuring that all internal controls, policies and procedures are adhered to for the department and updated as needed. • Ensures policies and procedures are established for all programs and events and are adhered to by all team members • Assist with the planning of departmental budgets and scheduling. • Assist with managing and allocating on-site amenities to casino guests. • Assist the VP of Casino Services with booking casino guest accommodation, F&B reservations, transportation, and bespoke events – as and when required. • Ensure that all on-property group trips including greeting group on island, departures, reservation coordination with VIP Services, dinning reservations, etc. • Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs. • Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently. • Provide courteous and professional service to both guest and employees at all time. • Attend training when requested to ensure proper skills necessary to perform duties. • Ensure ongoing training is conducted. Training to include communication, guest interaction, and technical skills and stress management. • You are expected to support and contribute to the overall success of Casino Marketing’s Management Team. • Attends meeting as requested. • Maintains confidentiality of all information received at all times. • Performs all other reasonable duties as required by management.
The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work shifts, which may change from time to time.
Required Qualifications:
Gaming Board License for the Casino Minimum 2 years Casino Marketing experience Proficiency in Microsoft Office & Lodging Management System (LMS) Outstanding verbal and written communication skills
Why Join Atlantis?
Join a world-class resort where exceptional service, teamwork, and career growth come together. At Atlantis, you'll have the opportunity to make a meaningful impact while building your skills in a dynamic and rewarding environment.



