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Open nowFirst seen 5 hours ago

IT Service Desk Analyst II

Audubon Companies235 open roles

Where
Houston, TX, USA
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Your applicationOpen nowIT Service Desk Analyst IIAudubon Companies · Houston, TX, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Audubon Companies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Audubon Companies postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 5 hours ago

Audubon Companies median: 2 days open

The posting

Audubon is currently seeking a Help Desk / Service Desk Analyst II to join our Team in our Houston, TX office. The Help Desk / Service Desk Analyst II will support over the phone, through remote management tools, and directly to end users. The ideal candidate is a team player with excellent interpersonal skills who is willing to assist in all areas.

PRIMARY RESPONSIBILITIES

  • Provide direct, telephone, and remote desktop support to internal company computer users courteously and professionally, following established procedures
  • Installation, maintenance, and support of computer systems to ensure maximum uptime and optimal refresh intervals
  • Capture and deploy system images
  • Set up and maintenance of Active Directory accounts
  • Record all support activities in the Service Desk ticketing system to ensure complete capturing of actions and results
  • Understand and comply with all applicable Service Level Agreements, policies, and procedures
  • Monitor all available ticket entry points to ensure tickets are being addressed efficiently
  • Integrate with 3rd party deployment and support providers as required
  • Complete other duties as assigned

EXPERIENCE AND SKILLS REQUIREMENTS

  • Bachelor's degree preferred but not required.
  • Requires 2+ years of help desk technician experience.
  • The minimum experience for this position is 1 year of relevant experience in a Service Desk environment.
  • Experience with Active Directory account creation & password resets.
  • Experience supporting and setting up iPads and smartphones.
  • Experience using ticketing software.
  • Proven track record of maintaining an 85-95% first call resolution rate.

No Recruiters, please!

Equal Opportunity Employer/Veterans/Disabled

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Audubon Companies's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Who got the interview, and who heard nothing

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