Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Director, Client Services & Operations - Authentic Live

Authentic Brands Group30 open roles

Pay
$110,000 – $140,000 a year
Where
New York, New York
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Client Services & Operations - Authentic LiveAuthentic Brands Group · New York, New York

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Authentic Brands Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Authentic Brands Group postings stay open a median of 43 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 11 days ago

Authentic Brands Group median: 43 days open

The posting

Who We Are

Authentic Brands Group (Authentic) is a global brand and entertainment platform that owns and invests in iconic intellectual property and cultural assets. It accelerates brands through a set of specialized businesses that combine powerful storytelling, premium content, unforgettable live experiences and global commerce. Through a network of more than 1,700 best-in-class licensees and strategic partners across 150 countries and expansive distribution, Authentic’s brands drive more than $38 billion in annual systemwide retail sales worldwide.

Authentic’s diversified portfolio spans more than 50 brands and reaches nearly one billion social media followers. Its roster includes Reebok, Champion, Shaquille O’Neal, David Beckham, Kevin Hart, Sports Illustrated, Elvis Presley, Muhammad Ali, Marilyn Monroe, GUESS, Aéropostale, Nautica, Eddie Bauer, Lucky Brand, Nine West, Brooks Brothers, Juicy Couture, Vince Camuto, Izod, Van Heusen, Dockers, Ted Baker, Hart Schaffner Marx, Vince, Barneys New York, Judith Leiber, Quiksilver, Spyder, Billabong, Volcom, Roxy, RVCA, DC Shoes, Prince, Sperry and Hunter.

For more information, visit corporate.authentic.com. Follow Authentic on LinkedIn, Instagram and WeChat.

Why Authentic

You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You'll Do

The Director, Client Services & Operations will lead the Client Services function for Authentic Live, overseeing the day-to-day management of client relationships, account strategy, and cross-functional event delivery across a growing portfolio of premium live experiences around the world's biggest sports, entertainment, and cultural moments.

Reporting to the VP, Operations, this role serves as a key leader within the team, responsible for ensuring every client engagement is executed with excellence - from initial planning through onsite execution and post-event reconciliation. This individual will directly manage and develop the Senior Account Manager while building a best-in-class Client Services function that delivers exceptional partnership experiences and drives operational excellence across the business.

The ideal candidate is a strategic relationship builder and collaborative leader who combines exceptional client management skills with a deep understanding of live event execution. They thrive in fast-paced environments, enjoy developing high-performing teams, and are passionate about creating world-class experiences while building long-term partnerships.

What You'll Be Working On

Client & Partner Leadership

  • Serve as the senior day-to-day contact for key clients, strategic partners, sponsors, rights holders, agencies, venues, and executive stakeholders.
  • Build long-term relationships through proactive communication, trusted counsel, and exceptional client service.
  • Lead client meetings, executive presentations, status calls, and project updates while managing expectations throughout the event lifecycle.
  • Own client satisfaction across the portfolio by ensuring commitments are delivered accurately, on time, and at the highest standard.
  • Identify opportunities to deepen partnerships, improve processes, and drive long-term client growth.

Account Management Leadership

  • Lead, mentor, and develop the Account Management team, including direct management of the Senior Account Manager.
  • Create scalable processes, templates, and best practices that elevate consistency across all client accounts.
  • Oversee staffing, workload planning, and resource allocation across multiple projects.
  • Serve as the escalation point for client concerns, ensuring issues are resolved quickly and professionally.

Project & Event Delivery

  • Oversee project delivery across multiple simultaneous events from initial planning through post-event reconciliation.
  • Develop and manage master workback schedules, project plans, critical paths, and cross-functional trackers.
  • Partner closely with Production to translate creative vision into executable operational plans.
  • Coordinate cross-functional teams across Production, Creative, Hospitality, Finance, Legal, Marketing, Ticketing, and Partnerships.
  • Identify project risks early, remove roadblocks, and ensure teams remain aligned on priorities, deadlines, and deliverables.

Who You Are

  • 8 - 10 years of experience in experiential marketing, live events, sports, entertainment, hospitality, or agency account leadership.
  • Proven success managing enterprise clients, executive stakeholders, and strategic partnerships.
  • Experience leading high-performing teams while fostering collaboration, accountability, and professional growth.
  • Strong understanding of live event production, project management, and operational execution.
  • Exceptional communication, presentation, organizational, and relationship-building skills.
  • A proactive, solutions-oriented leader who remains composed under pressure and anticipates challenges before they arise.
  • Willingness to travel domestically and internationally and work evenings/weekends as required for live events (up to 30% travel).

Primary Location Salary Range: $110,000 - $140,000

Fraud Alert: Unauthorized Job Offers and Impersonations

We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information.

Please note:

  • All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic).
  • Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address.
  • We will never ask you for sensitive personal information, payment or banking details as part of the hiring process.

If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing [email protected].

Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.

For individuals with disabilities or religious obligations who would like to request an accommodation, please contact [email protected]

To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: https://authentic.com/pages/privacy-policy

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Authentic Brands Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Authentic Brands Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Authentic Brands Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.