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Open nowFirst seen 3 days ago

French‑Speaking Helpdesk Support Technician (m/f/x)

AVEC706 open roles

Where
Porto, Portugal, Remote
Work mode
Remote
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Your applicationOpen nowFrench‑Speaking Helpdesk Support Technician (m/f/x)AVEC · Porto, Portugal, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on AVEC's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 3 days ago

The posting

French‑Speaking Helpdesk Support Technician (m/f/x)

Remote in Portugal + Quarterly On‑Site Visit in Porto

About the Role

We are looking for a French‑speaking Helpdesk Support Technician to join a technical support team dedicated to assisting users of a financial and accounting management platform for SMEs. The role involves handling customer requests, troubleshooting issues, and providing third‑level support for internal applications.

Main Responsibilities

  • Handle incoming support requests from users (phone, email, chat)
  • Provide third‑line technical assistance for software applications
  • Analyze issues, errors, and data inconsistencies
  • Support users in resolving technical problems related to specific applications
  • Follow established protocols and ensure accurate use of tools
  • Verify customer data in the database to prevent errors
  • Suggest improvements based on recurring incidents
  • Participate in training and continuous development activities
  • Perform any additional tasks relevant to the support function

Required Skills

  • French C2 – mandatory
  • English B2 -mandatory
  • Already living in Portugal – mandatory
  • Knowledge of MySQL - mandatory
  • Knowledge of Postman
  • Knowledge of Slack
  • Strong typing skills
  • MS Office proficiency
  • Technical troubleshooting and problem‑solving abilities
  • Strong written and verbal communication
  • Customer‑oriented mindset
  • Ability to manage support tickets efficiently
  • Flexibility, willingness to learn, and teamwork

Training

  • 12 working days, 8 hours/day
  • Training delivered in English
  • Includes tools, product knowledge, customer management, and software training
  • Training compensation: 185.60 € per week (net)
  • Contract signed after successful completion of training

Working Conditions

  • 40 hours/week, Monday to Friday, between 08:00 and 17:30
  • Portuguese holiday entitlement (up to 20 days in the first year, then 22 days/year)
  • 1‑month probation period
  • Remote work model
  • Mandatory on‑site visit once per quarter at the Porto office

Salary Package (monthly gross example for 22 working days)

  • Base salary: 998 €
  • Holiday allowance: 83.17 €
  • Christmas allowance: 83.17 €
  • Meal allowance: 154 €
  • Total package: 1,318.34 €
  • Total cash compensation: 1,318.34 €

Contract Details

  • Selection Agreement during training
  • Employment contract with uncertain term (12 months) after training
  • Possibility of permanent contract after 2 years
  • Health insurance from day one
  • Meal allowance via prepaid card
  • Holiday and Christmas allowances paid monthly
  • Income tax and social security deductions according to Portuguese law

Location

Remote in Portugal Quarterly on‑site visit: Porto

Apply via email: [email protected]

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