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Open nowFirst seen 3 hours ago

Director of Operations

Bali Jobs48 open roles

Where
Port Moresby, Papua New Guinea
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Your applicationOpen nowDirector of OperationsBali Jobs · Port Moresby, Papua New Guinea

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Bali Jobs postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 3 hours ago

Bali Jobs median: 5 days open

The posting

Our client is a luxury 5-star international hotel in Port Moresby, Papua New Guinea. They are seeking a hands-on and dynamic Director of Operations to champion 5-star brand standards across Front Office, Housekeeping, premium dining outlets, vibrant bars, and high-volume banqueting and conference facilities.

This role requires an agile leader who balances strategic commercial oversight, managing labour, flow-through, and departmental profitability with a high-visibility, hands-on presence on the floor alongside teams and guests, with strong expertise in banquet and events to oversee multi-outlet operations, lead high-volume dining and large-scale functions, and drive service excellence while training and developing local teams during the pre-opening and transition phase.

Requirements

  • Strong Director of Operations, Director of F&B, Director of Rooms or Hotel Manager-level experience within a large, complex full-service 5* hotel.
  • Strong operational knowledge across both F&B and Rooms, with the ability to lead both areas confidently.
  • Previous background in managing multicultural teams in challenging destinations.
  • Excellent F&B background covering restaurants, bars, banqueting, events, service standards, profitability and cost control.
  • Solid Rooms understanding across Front Office, Housekeeping, Guest Experience and room standards.
  • Hands-on and highly visible leader who is comfortable spending significant time in the operation with the teams.
  • Strong commercial and financial understanding, including revenue, payroll, productivity, departmental profitability, cost control and flow-through.
  • Proven ability to drive guest satisfaction, operational standards and service consistency.
  • Disciplined around follow-up, accountability and execution, ensuring agreed standards are consistently maintained.
  • Warm and approachable leadership style while remaining firm on standards, accountability and performance.

Key Responsibilities

Financial Leadership & Commercial Performance

  • Lead overall property operations to achieve budgeted GOP, top-line revenue, and departmental profitability across both Rooms and Food & Beverage.
  • Monitor financial and operational performance against forecasts, optimizing flow-through, productivity, and labor efficiency.
  • Manage operational expenses, payroll, and cost of sales (COGS) through rigorous cost control, inventory management, and waste reduction.
  • Partner with commercial, sales, and revenue teams to capture revenue opportunities in rooms, restaurants, bars, and banquet/event spaces.
  • Oversee capital expenditure (CapEx) initiatives, maintenance budgets, and operational investments to support long-term property asset value.

Operational Excellence across Rooms & Food & Beverage

  • Drive day-to-day operational execution across Front Office, Housekeeping, Guest Experience, Restaurants, Bars, and Banqueting/Events.
  • Maintain rigorous brand quality assurance (QA) and service standards, ensuring full compliance with brand operating procedures and safety regulations.
  • Act as an active, hands-on, and highly visible leader on the floor, engaging daily with guests and line-level associates during peak service periods.
  • Maintain strict standards of cleanliness, safety, and physical asset upkeep across all guest rooms, public areas, and back-of-house facilities.
  • Implement disciplined follow-up, auditing, and inspection routines to guarantee service consistency and flawless execution.

Guest Satisfaction & Quality Assurance

  • Lead initiatives that elevate guest satisfaction scores (GSS), tracking feedback and resolving operational bottlenecks swiftly.
  • Ensure premium banquet, conference, and social event execution to position the hotel as a market leader in Port Moresby.
  • Champion a high-touch service culture that consistently exceeds 5-star brand expectations.

Team Leadership, Accountability & Culture

  • Foster a warm, approachable leadership presence while remaining firm and disciplined on performance expectations and service delivery.
  • Promote cross-departmental collaboration, mutual accountability, and operational alignment among F&B, Rooms, Engineering, and operational support leads.
  • Cultivate an inclusive, resilient, and high-performance team environment adapted to a large-scale, complex hotel setting.

Talent Development & Human Resources

  • Coach, mentor, and build capacity among department heads, assistant managers, and supervisory teams with patience and resilience.
  • Champion the training, localization, and career succession of Papua New Guinean talent into leadership positions.
  • Drive associate engagement, conduct structured performance evaluations, and act on employee feedback to boost retention and workplace morale.
  • Partner with Human Resources on strategic recruitment, onboarding, and consistent implementation of brand training programs.
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