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Open nowPosted 398 days ago

Hotline & Live Chat Customer Service / Kundenservice Hotline & Livechat (m/w/d)

bambulab/global103 open roles

Where
Frankfurt, Hesse, Germany
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Your applicationOpen nowHotline & Live Chat Customer Service / Kundenservice Hotline & Livechat (m/w/d)bambulab/global · Frankfurt, Hesse, Germany

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. bambulab/global postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 398 days ago

bambulab/global median: 1 days open

The posting

ENGLISH Level 1 – Customer Support Representative - Be the friendly first point of contact for our customers via hotline & live chat - Answer questions about orders, delivery, and our products - Provide guidance on basic product usage and accessories - Ensure customer requests are documented and followed up with solutions - Deliver fast, professional, and caring support that makes customers smile

Level 2 – Technical Support / Service Engineer - Handle all Level 1 responsibilities – plus more! - Dive deep into technical troubleshooting, including log file analysis - Work closely with our development team to solve issues and improve products - Provide training and advice on advanced technical topics - Share insights with our HQ in China to boost service & product quality - Shape the future of our service processes with your own ideas

DEUTSCH Allgemeiner Kundenservice (Level 1) - Entgegennahme von Kundenanrufen und Livechat-Anfragen - Beratung zu Bestellungen, Lieferstatus und allgemeinen Produktinformationen - Unterstützung bei grundlegenden Fragen zur Produktnutzung und Zubehör - Dokumentation von Kundenanliegen und lösungsorientierte Weiterbearbeitung - Freundliche, schnelle und professionelle Kommunikation mit unseren Kunden Technischer Support / Service Engineer (Level 2) - Übernahme aller Aufgaben aus dem allgemeinen Kundenservice - Umfassende technische Unterstützung unserer Kunden, inkl. Analyse von Produkt-Logs - Fehlerdiagnose und -behebung in enger Zusammenarbeit mit unserem Entwicklungsteam - Beratung und Schulung von Kunden zu komplexeren technischen Themen - Weiterleitung relevanter Informationen an unsere chinesische Niederlassung zur Optimierung von Produkt- und Servicequalität - Mitarbeit an der Weiterentwicklung unserer Serviceprozesse durch eigene Ideen

ENGLISH Languages - Fluent German (written & spoken) - Solid English skills - Bonus points if you know Chinese!

Qualifications - Level 1: Customer-focused, organized, and eager to learn – career changers welcome! - Level 2: Technical training or experience (IT, mechatronics, electrical engineering, etc.), ideally with support or e-commerce background. Analytical and problem-solving mindset is key.

Personality - Friendly, solution-oriented, and service-driven - A true team player who can also work independently

Location: Frankfurt, Germany (on-site)

DEUTSCH Sprachen: - Ausgezeichnete schriftliche und mündliche Deutschkenntnisse - Solide Englischkenntnisse - Chinesisch von Vorteil

Qualifikation: - Für Level 1 – Allgemeiner Kundenservice: - Ausgeprägte Kundenorientierung, Freundlichkeit und Organisationstalent - Gerne auch Quereinsteiger mit Motivation und Lernbereitschaft - Für Level 2 – Technischer Support / Service Engineer: - Abgeschlossene technische Berufsausbildung oder relevante Erfahrung in einem technischen Umfeld (z. B. IT, Mechatronik, Elektrotechnik) - Erfahrung im technischen Support, Call Center oder E-Commerce von Vorteil - Analytisches Denken, strukturierte Problemlösung und Freude an der Kundenberatung

Persönlichkeit: - Serviceorientiert, freundlich und lösungsorientiert - Teamplayer mit eigenständiger Arbeitsweise

Standort: Frankfurt am Main, Deutschland (Vor-Ort)

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