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Open nowPosted 218 days ago

服务运营-系统流程方向

bambulab/global104 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now服务运营-系统流程方向bambulab/global · Shenzhen, Guangdong, Chinese Mainland
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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 218 days ago

The posting

1. 系统流程搭建与体验优化:负责服务运营系统的配置与运维,设计兼顾内部效率与用户体验的流程。 2. AI能力应用与探索:了解并引入AI工具辅助运营,探索AI在服务:场景的应用,提升流程智能化水平。 3. 服务流程线上化与自动化:将线下流程转化为系统逻辑,并通过自动化工具(减少人工干预,提升效率。 4. 数据驱动的体验改进:利用数据分析监控流程健康度,从用户视角识别断点,协同产品优化前端体验。 5. 跨部门协同与项目管理:对接业务需求,评估系统实现方案,推动数字化工具落地,确保项目既满足内部提效目标,又提升用户满意度。 6. 熟悉SAP相关模块(CS/SD/MM),了解售后业务流程与系统实现逻辑,有SAP流程设计或项目参与经验者优先。

1. 硬性条件:本科及以上,3-8年服务运营或系统流程相关经验,计计算机、信管、电商专业优先。 2. 系统实操能力:至少熟悉一种主流服务后台的配置逻辑,能独立搭建复杂流程。 3. AI认知与应用:了解AI在客服/物流领域的常见应用,有使用AII具经验者优先;具备将AI能力融入系统流程的思考能力。 4. 用户体验思维:能站在用户角度审视流程,有通过系统设置优化用户触点(如短信提醒、自助查询)的实际案例。 5. 数据分析:具备数据敏感度,熟练使用相关工具者优先。 6. 软性能力:具备项目管理与跨部门推动力;沟通清晰,能向技术和业务方解释需求价值。

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