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Open nowPosted 258 days ago

渠道技术支持-亚太（英语）

bambulab/global104 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now渠道技术支持-亚太（英语）bambulab/global · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on bambulab/global's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 258 days ago

The posting

1、工单响应与闭环：及时受理并回复用户工单，针对用户咨询提供准确解答，确保问题在SLA时效内闭环； 2、渠道咨询支持：通过工单系统、邮件、企业微信/Whatsapp等即时聊天工具，及时响海外代理商、服务商的技术咨询，协助其完成对终端用户问题的判断与处理； 3、产品问题识别与推动改善：在日常工单与渠道反馈中,识别重大产品问题与批量性共性问题，及时上报并联动内部相关团队协同定位，跟进解决方案落地，推动产品与用户体验持续优化； 4、培训材料输出与渠道赋能：编写并维护面向代理商/服务商的培训资料，包括产品操作手册、故障排查SOP、FAQ、维修指引、视频教程等；配合主管组织线上/线下渠道培训，提升渠道端一线技术服务能力； 5、知识库搭建与专项支持：参与部门技术知识库的维护，沉淀典型案例、故障树、处理话术等，参与技术培训体系建设等；专项工作，推动团队知识资产积累与复用。

1、本科及以上学历，有2年及以上家电或消费电子等行业售后技术支持相关经验； 2、英文听说读写能力优秀，可作为工作语言； 3、具备较强的数据分析能力，能熟练使用Excel/飞书多维表格等工具，通过工单数据识别高频故障、重点机型问题趋势，为品质改善提供依据； 4、沟通表达与临场应变能力强，逻辑清晰，能快速识别用户、代理商和服务商的核心诉求，给出专业、易懂、可落地的解决方案； 5、工作责任心强，对待用户问题、项目事项全程跟进负责，不推诿、不拖延； 6、擅长总结归纳，具备文档撰写、知识库搭建、内部培训输出能力。

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