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Open nowPosted 4 days ago

Service Section Manager Level:2 Global Grade 12

Barloworld Equipment9 open roles

Where
Middelburg, South Africa
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Your applicationOpen nowService Section Manager Level:2 Global Grade 12Barloworld Equipment · Middelburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Barloworld Equipment's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Barloworld Equipment postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

Barloworld Equipment median: 7 days open

The posting

Key Outputs

  • Manage service support staff, budget and perform cost control
  • Provide technical support to service support technicians and service team
  • Relationship building with external and internal customers
  • Proactively liaise with Principal to resolve problems and issues and build relationships going forward
  • Manage costing team and CRM/SAP related issues
  • Manage the Warranty process and provide support to Warranty Technicians
  • Manage Section’s Work in Progress, Productivity and Profitability
  • Ensure all problems are dealt with as quickly as possible
  • Open relationships conducive to collaborative problem-solving
  • Effective control of Work-in-Progress
  • Perform site audits on equipment and resolve warranty related issues
  • Liaise with CAT product support regarding technical issues and warranty related matters
  • Ensure Section comply to Statutory compliance, Contamination Control standards, Service Operational Review and Service Excellence requirements.
  • Prepare and oversee proposals to customers including audit reports, service work, upgrade work, outages scope of work and MS Project schedules
  • Relationship building with external and internal customers
  • Proactively liaise with Principal to resolve problems and issues and build relationships going forward Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship
  • Ensure all problems are dealt with as quickly as possible
  • Open relationships conducive to collaborative problem solving
  • Effective control of Work-in-Progress

Qualification, Experience and Competencies

  • Matric or equivalent
  • B.Engineering ( Mechanical or Electrical) degree , or must be a Caterpillar-certified earth-moving technician
  • Basic management qualification beneficial
  • 10 years post Qualification experience as Technician, Supervisor, Foreman or Section Manager.
  • Good understanding of machine operating systems.
  • Well experienced in Machine Troubleshooting.
  • 5 to 7 years business experience of which at least 3 years managing in a Service environment/customer interface
  • Good communication Skills, (written, verbal and presentation) skills
  • Effective negotiation skills
  • Ability to work independently, under pressure and meeting deadlines Show initiative by thinking creatively
  • Good knowledge of Earthmoving equipment and relevant industry
  • High level of computer literacy (including relevant SAP exposure)
  • Must be self Motivated and an effective leader
  • Have the ability to Influence
  • Good knowledge of Caterpillar components and relevant industry.
  • Business development skills and knowledge.
  • Strong technical background in equipment management.
  • Financial management skills.
  • Strategic management ability.
  • Track record in leading / managing people in a team-based and participative environment.
  • Exposure to business planning / budgeting processes and strategic planning processes.
  • Good Customer relations.
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    An application in CV Rocket: every answer filled in on the employer's form.

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