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Open nowPosted 4 days ago

Service Support Manager Level Global Grade 12

Barloworld Equipment9 open roles

Where
Kathu, South Africa
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Your applicationOpen nowService Support Manager Level Global Grade 12Barloworld Equipment · Kathu, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Barloworld Equipment's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Barloworld Equipment postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 4 days ago

Barloworld Equipment median: 7 days open

The posting

Key Outputs

• Lead and manage the service support function for the region.

• Manage warranty administration, service support processes and service governance.

• Support field service and workshop operations to achieve productivity and customer satisfaction targets.

• Drive service compliance, quality, WIP management and reporting.

• Manage and report on all key service deliverables, including all KPIs, attributes and safety

• Ensure all relevant policies procedures, and guidelines e.g. warranty, IEVM, quality checklists, etc are applied

• Utilise appropriate processes (SOR, service excellence, quality systems – ISO & contamination control, etc.) to regularly review and report on service operational team performance

• Utilise appropriate processes such as succession planning, PM & L&D to develop and grow team and self

Qualification, Experience and Competencies

• Qualified Artisan or Applicable Engineering Diploma / Degree

• Minimum 5 years management experience in the customer interface (managing a section or site)

• Basic management qualification

• Proficient in MS Project and other MS Office programs,

• Warranty and quality admin experience

• Willingness to travel

• Medically fit

• Code EB drivers’ licence

Key Responsibilities

• Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain)

• Performance management of regional team

• Competency development of regional team

• Staffing and safety of regional team and environment

• Achievement of regional / value stream service team financial targets and key performance indicators (KPI’s)

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