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Open nowPosted 7 days ago

NORMANDIE - Gestionnaire dossiers de surendettement (H/F)

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CAEN
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Your applicationOpen nowNORMANDIE - Gestionnaire dossiers de surendettement (H/F)bdf · CAEN
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. bdf postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 7 days ago

bdf median: 9 days open

The posting

Type de recrutement : ‎

CDD

‎

Domaine de compétences :

Services aux particuliers

‎

Ville :

Caen

‎

Département :

Calvados

‎

Description du poste:

‎

Vous souhaitez vous investir dans une mission de service public, ce poste vous permettra de vous impliquer dans l'application et la mise en œuvre de la loi relative à la prévention et au règlement des difficultés liées au surendettement. Vous serez affecté à la succursale départementale de Caen.

Le service des particuliers de Caen est composé de 18 agents dont 1 maitrise et 2 cadres et assure ; - le traitement de 3200 dossiers de surendettement pour la zone de regroupement Normandie Ouest (Alençon, Caen, Saint-Lô); - l'ensemble des opérations avec les usagers de la sphère financière (Infobanque, droit au compte, accès aux fichiers et accueil téléphonique); - l'accueil des usagers sur les Bureaux d'Accueil de Lisieux et de Cherbourg; - les actions d'éducation financière des publics des piliers 1, 2 et 3 (travailleurs sociaux, Éducation Nationale, ...).

GESTION DE DOSSIERS DE SURENDETTEMENT

  • Traiter l’instruction préalable du dossier de surendettement pour présentation à la Commission
  • Établir l’état détaillé des dettes
  • Élaborer et valider les mesures imposées et/ou le plan conventionnel
  • Accompagner les usagers et les créanciers sur les dossiers de surendettement
  • Contribuer aux travaux liés à la tenue de la Commission de surendettement
  • Remonter les dysfonctionnements détectés

RELATION AVEC LE PUBLIC

  • Possibilité de participer aux actions d’éducation budgétaire, financière et économique des publics (animation de formations)

‎

Profil recherché:

‎

  • Techniques de communication
  • Techniques d’animation et de présentation
  • Connaissance des règles et bonnes pratiques métier
  • Avoir le sens de la communication
  • Faire preuve de pédagogie
  • Faire preuve de méthode
  • Faire preuve d'esprit de synthèse
  • Avoir le sens du service
  • Connaissance de l'environnement politique, juridique et économique des organisations
  • Technique de médiation
  • Connaissance des dispositifs d’inclusion financière
  • Connaissance des outils, logiciels spécifiques au métier
  • Principaux aspects légaux et réglementaires de l'emploi

‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎

‎ ‎ ‎ ‎ ‎ ‎ ‎

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