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Open nowPosted 25 days ago

Customer Support Executive

BETSOL17 open roles

Where
Bengaluru, KA, India
Work mode
On site
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Your applicationOpen nowCustomer Support ExecutiveBETSOL · Bengaluru, KA, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on BETSOL's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. BETSOL postings stay open a median of 34 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 25 days ago

BETSOL median: 34 days open

The posting

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India.

We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities.

Learn more at betsol.com

Job Description

About the Role

The Customer Support Executive (CSE) is responsible for delivering timely, accurate, and professional customer support through voice and chat channels for U.S.-based customers. This role focuses on resolving customer queries efficiently, ensuring high customer satisfaction, and adhering to defined support processes and service standards.

Responsibilities

• Provide timely and effective resolution to customer queries via voice and chat support

• Respond to customers in a professional, empathetic, and solution-oriented manner

• Handle simple to complex customer issues and ensure first-time resolution where possible

• Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required

• Meet productivity, quality, and performance metrics as defined by the process or manager

• Ensure compliance with all company policies, procedures, and quality guidelines

• Maintain accurate documentation of customer interactions and resolutions

• Focus on achieving high customer satisfaction levels and service quality benchmarks

• Be flexible to work extended hours during high-volume periods, when required

• Perform additional tasks as assigned in line with business needs

Looking For

• 1-2 years of experience supporting US-based customers through voice or chat processes; freshers with strong communication skills and willingness to learn are also encouraged to apply.

Mandatory Skills

A. Technical / Functional Skills

• Experience in Customer Support / Contact Center / Voice or Chat Process

• Ability to troubleshoot and resolve customer queries effectively

• Experience handling service metrics and adherence to SLAs

B. Soft Skills

• Customer-focused mindset with strong problem-solving skills

• Strong verbal and written communication skills (English)

• Self-motivated and ability to work with minimal supervision

• Ability to remain calm and composed in high-pressure situations

• Strong attention to detail and ownership of tasks

Good to Have Skills

• Prior experience in US voice support

• Exposure to CRM or ticketing tools

• Experience working in global support environments

Qualifications

• Graduate in any discipline

• Relevant experience may be considered in lieu of formal education

Additional Information

• 5 working days per week

• 2 rotational weekly offs (not necessarily Saturday/Sunday)

• Willingness to work US time zones / rotational shifts

• Flexibility to extend working hours during business peak periods

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One press. We do the rest.

  1. A CV for this posting

    Written against BETSOL's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on BETSOL's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    BETSOL's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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