The posting
Field Service Engineer/Technician (Saha Servis Mühendisi/Teknisyeni)
Bodor Laser Various Cities, Türkiye (Hybrid)
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Headquarters
Jinan, Shandong / China
Turkey Offices
Istanbul & Ankara / Türkiye
🏢 Company Overview
- Founded: 2008
- Headquarters: Jinan, Shandong Province, China
- Employees: Approximately 2,900–3,000 globally
- Global Presence: Over 20 subsidiaries across 18 countries
- Service Coverage: More than 180 countries and regions
- Industry Leadership: Ranked as the global No.1 in fiber laser cutting machine sales for six consecutive years (2019–2024)Bodor Laser
🛠️ Product Portfolio
Bodor offers a diverse range of laser processing solutions:
- Laser Cutting Machines: High-power fiber laser systems for sheet and tube materials
- Laser Welding Machines: Advanced solutions for precision welding
- Laser Scanning Cutting Machines: Innovative technology for efficient processing of reflective materials
- Automation Devices: Systems designed to enhance production efficiency and flexibility
- Power Range: From 1,500W to 200,000W
- Applications: Automotive, aerospace, electronics, metal processing, and moreBodor Laser
🏗️ Dream Park: Strategic Investment and Operations
Bodor's global headquarters, Dream Park, is a state-of-the-art industrial park located in Jinan, China. Key highlights include:
- Phase I Investment: 1 billion RMB (approximately 140 million USD)
- Total Area: 250,000 square meters
- Facilities: Production workshops, R&D center, clean workshops, and supporting amenities
- Production Capacity: Focus on high-power laser cutting machines, lasers, and automation devices
- Future Vision: Establishing the world's largest production base for laser cutting and welding equipmentBodor Laser
📈 Performance and Recognition
- R&D Investment: Increased nearly 30-fold from 2016 to 2022, driving faster product development and stronger responsiveness to evolving industry needs
- Patents: Filed over 800 patents by 2024, with intellectual property applications doubling for three consecutive years
- Industry Recognition: Introduced the world's first 40kW laser cutting machine in 2020, setting a new industry benchmark
- Technological Innovation: Pioneered Laser Scanning Cutting technology in 2022, enabling efficient batch processing of reflective materialsBodor Laser
🌍 Global Operations and Sales
- Global Sales Leadership: Ranked No.1 in fiber laser cutting machine sales globally from 2019 to 2024
- Service Network: Over 8 technical service centers worldwide, providing 24/7 support
- Customer Base: Serves more than 180 countries and regionsBodor Laser
🌐 Global Accounts
- Instagram: @bodor_laser_ – Global product updates & behind-the-scenes
- Facebook: Bodor Laser – News, events, and product info
- X (Twitter): @bodor_laser_ – Real-time news & announcements
- YouTube: Bodor Laser Official – Demos, tutorials, and events
- LinkedIn: Bodor Laser Global – Professional updates & networking
🇹🇷 Turkey Accounts
- Instagram: @bodor_laser_tr – Turkey product updates & events
- Facebook: Bodor Laser Türkiye – Local news & customer stories
- LinkedIn: Bodor Laser Türkiye – Careers & professional updates
Job Description
This position for supporting customers with BODOR. Responsible for offering technical advice to the customers and after-sales service in the field.
Responsibilities
- Serve as the main point of contact for customers, and provide direct support for laser machines through phone, email, chat and on-site visit.
- Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electrical problems, and take appropriate action to resolve customer issues.
- Track technical issues and incoming requests from customers.
- Manage schedule and follow up with customers in territory to ensure customer is optimizing the use of the lasers.
- Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repair will require special resources or parts.
- Understand layout drawings and blueprints in the installation of equipment.
- Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectively communicating with relevant customers, staff, vendors and manufacturers.
- Identify safety issues on the machines.
- Provide customer trainings.
- Write and compose service reports and expense reports.
- Perform failure mode analyses and make upgrade recommendations.
- Assist with the final integration and commissioning of complex automation projects as needed.
- Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
- Regular travel within assigned territories.
- 75% travel required.
- Other duties as assigned.
Qualifications
- Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2 years’ experience on automated CNC machines.
- Recent experience of installing, repairing and diagnosing problems of automated CNC machines.
- Able to read and interpret electrical and mechanical drawings and test equipment.
- Excellent verbal and written communication skills.
- Demonstrated technical writing skills
- Proficiency in Microsoft Word, Excel, and remote communications.
- Proficient at working independently and as part of a team in a fast-paced environment.
- Self-driven and responsible.
- Ability to work under pressure.
- Ability to travel as required (local and domestic).
- Ability to lift 30 kg.
- Valid Driver’s License.
- Strong leadership skills.
- Highly organized.
- Meticulous attention to details.
- English or Chinese + Turkish languages can be used as working languages.
- Local residence permit or working authorization in the local country are required.
Additional Information
- Applicants from neighboring cities can also be considered.
