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Open nowPosted 166 days ago

🚨Online Service Engineer/Technician (Çevrimiçi Servis Mühendisi/Teknisyeni) - Bursa

bodorlaserturkey8 open roles

Where
Bursa, Turkey
Work mode
Hybrid
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Your applicationOpen now🚨Online Service Engineer/Technician (Çevrimiçi Servis Mühendisi/Teknisyeni) - Bursabodorlaserturkey · Bursa, Turkey

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  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 166 days ago

The posting

🚨Online Service Engineer/Technician (Çevrimiçi Servis Mühendisi/Teknisyeni)

Bodor Laser Bursa, Türkiye (On-Site)

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Headquarters

Jinan, Shandong / China

Turkey Offices

Istanbul & Ankara / Türkiye

🏢 Company Overview

  • Founded: 2008
  • Headquarters: Jinan, Shandong Province, China
  • Employees: Approximately 2,900–3,000 globally
  • Global Presence: Over 20 subsidiaries across 18 countries
  • Service Coverage: More than 180 countries and regions
  • Industry Leadership: Ranked as the global No.1 in fiber laser cutting machine sales for six consecutive years (2019–2024)Bodor Laser

🛠️ Product Portfolio

Bodor offers a diverse range of laser processing solutions:

  • Laser Cutting Machines: High-power fiber laser systems for sheet and tube materials
  • Laser Welding Machines: Advanced solutions for precision welding
  • Laser Scanning Cutting Machines: Innovative technology for efficient processing of reflective materials
  • Automation Devices: Systems designed to enhance production efficiency and flexibility
  • Power Range: From 1,500W to 200,000W
  • Applications: Automotive, aerospace, electronics, metal processing, and moreBodor Laser

🏗️ Dream Park: Strategic Investment and Operations

Bodor's global headquarters, Dream Park, is a state-of-the-art industrial park located in Jinan, China. Key highlights include:

  • Phase I Investment: 1 billion RMB (approximately 140 million USD)
  • Total Area: 250,000 square meters
  • Facilities: Production workshops, R&D center, clean workshops, and supporting amenities
  • Production Capacity: Focus on high-power laser cutting machines, lasers, and automation devices
  • Future Vision: Establishing the world's largest production base for laser cutting and welding equipmentBodor Laser

📈 Performance and Recognition

  • R&D Investment: Increased nearly 30-fold from 2016 to 2022, driving faster product development and stronger responsiveness to evolving industry needs
  • Patents: Filed over 800 patents by 2024, with intellectual property applications doubling for three consecutive years
  • Industry Recognition: Introduced the world's first 40kW laser cutting machine in 2020, setting a new industry benchmark
  • Technological Innovation: Pioneered Laser Scanning Cutting technology in 2022, enabling efficient batch processing of reflective materialsBodor Laser

🌍 Global Operations and Sales

  • Global Sales Leadership: Ranked No.1 in fiber laser cutting machine sales globally from 2019 to 2024
  • Service Network: Over 8 technical service centers worldwide, providing 24/7 support
  • Customer Base: Serves more than 180 countries and regionsBodor Laser

🌐 Global Accounts

  • Instagram: @bodor_laser_ – Global product updates & behind-the-scenes
  • Facebook: Bodor Laser – News, events, and product info
  • X (Twitter): @bodor_laser_ – Real-time news & announcements
  • YouTube: Bodor Laser Official – Demos, tutorials, and events
  • LinkedIn: Bodor Laser Global – Professional updates & networking

🇹🇷 Turkey Accounts

  • Instagram: @bodor_laser_tr – Turkey product updates & events
  • Facebook: Bodor Laser Türkiye – Local news & customer stories
  • LinkedIn: Bodor Laser Türkiye – Careers & professional updates

Job Description

This position for supporting customers with BODOR. Responsible for offering technical advice to the customers and after-sales service in the field.

Responsibilities

  • Serve as the primary remote technical point of contact for customers, providing online support for laser machines through phone, email, chat, and remote diagnostic tools, with on-site visits when required.
  • Assist customers and field personnel in troubleshooting mechanical, electrical, and software-related issues of laser machines, and take appropriate corrective actions to ensure timely resolution.
  • Monitor, track, and manage incoming technical service requests, ensuring proper documentation, prioritization, and follow-up of all cases.
  • Manage and coordinate service schedules within the assigned territory to ensure optimal machine performance and customer utilization.
  • Perform remote diagnosis and guide customers or field teams through mechanical repairs, determining when special tools, parts, or escalation to on-site intervention is required.
  • Interpret layout drawings, electrical schematics, and mechanical blueprints to support installation, troubleshooting, and maintenance activities.
  • Maintain and update spare parts lists, ensuring availability by coordinating with customers, internal teams, vendors, and manufacturers.
  • Identify and report machine safety issues and ensure compliance with operational safety standards.
  • Provide technical training to customers remotely or on-site to improve machine operation and reduce downtime.
  • Prepare and submit detailed service reports, failure analysis reports, and expense reports in a timely manner.
  • Perform failure mode analysis and provide recommendations for machine upgrades, performance improvements, and preventive maintenance.
  • Support final integration, commissioning, and troubleshooting of complex automation systems when required.
  • Support logistics and technical coordination for equipment movement, including loading/unloading supervision when needed on-site.
  • Perform regular travel within assigned territories when remote resolution is insufficient.
  • Approximately 25% travel may be required depending on customer needs.
  • Other duties as assigned. Qualifications
  • Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2 years’ experience on automated CNC machines.
  • Recent experience of installing, repairing and diagnosing problems of automated CNC machines.
  • Able to read and interpret electrical and mechanical drawings and test equipment.
  • Excellent verbal and written communication skills.
  • Demonstrated technical writing skills
  • Proficiency in Microsoft Word, Excel, and remote communications.
  • Proficient at working independently and as part of a team in a fast-paced environment.
  • Self-driven and responsible.
  • Ability to work under pressure.
  • Ability to travel as required (local and domestic).
  • Valid Driver’s License.
  • Strong leadership skills.
  • Highly organized.
  • Meticulous attention to details.
  • English or Chinese + Turkish languages can be used as working languages.
  • Local residence permit or working authorization in the local country are required.

Additional Information

  • Applicants from neighboring cities can also be consideredBursau
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