The posting
About the Role
Are you a German speaker with strong written communication skills and a passion for gaming? Join an international team in Sofia, Bulgaria, where you'll support gaming platform users via email and help deliver a seamless player experience. This is a great opportunity to build your career in a dynamic, multicultural environment while working with one of the world's most exciting industries.
Key Responsibilities
- Provide customer support to gamers via email.
- Assist users with account-related inquiries and service issues.
- Investigate and resolve customer concerns professionally and efficiently.
- Maintain accurate records of customer interactions.
- Ensure a high standard of customer satisfaction through clear and timely communication.
- Collaborate with internal teams to escalate and resolve complex cases when necessary.
Requirements
- Native-level or fluent German.
- Good English skills.
- Strong written communication skills.
- Customer-oriented mindset with excellent problem-solving abilities.
- Good computer literacy.
- Ability to work in a fast-paced environment.
- EU work authorization required where applicable.
What We Offer
- Relocation support for candidates moving to Sofia
- Company-covered travel to Sofia
- Temporary accommodation provided upon arrival
- Assistance with finding long-term housing
- Comprehensive onboarding and training
- International work environment
- Career growth and development opportunities
Schedule
- Monday to Sunday
- Shifts operating between 08:00 and 02:00
- Rotational schedule
Apply
Send your CV in English to:
Subject: Gaming Support Specialist | German | Sofia, Bulgaria | On-site



