The posting
About the Role
Passionate about gaming and helping players have the best possible experience? Join an international team in Sofia, Bulgaria, where you will provide email-based support to German-speaking players and help resolve account and gameplay-related inquiries. This is an excellent opportunity to work in a dynamic gaming environment while building your customer support career.
Key Responsibilities
- Provide support to players via email.
- Handle player inquiries professionally and efficiently.
- Investigate and resolve account-related issues.
- Escalate complex cases when necessary.
- Maintain accurate records of customer interactions.
- Deliver a high standard of customer satisfaction.
- Follow established processes and quality standards.
Requirements
- Fluent German.
- Fluent English.
- Strong written communication skills.
- Customer-focused mindset.
- Good computer literacy.
- Ability to work in a fast-paced environment.
- EU work authorization required.
What We Offer
- Gross salary: €1,585/month
- Welcome bonus: €1,500 gross
- Relocation support package
- Company-paid travel for eligible relocation candidates
- Temporary accommodation upon arrival
- Assistance with long-term housing
- On-site training and onboarding
- International work environment
- Career development opportunities
Schedule
- Full-time
- Monday to Sunday
- Rotational shifts covering 24/7 operations
Apply
Send your CV in English to:
Subject: Player Support Specialist | German | Sofia | On-site



