The posting
About the Role
Join an international customer service team in Porto, Portugal, supporting customers throughout their service journey. You will assist customers via phone, email, and messaging channels, providing information, resolving inquiries, and delivering a high-quality customer experience.
Key Responsibilities
- Deliver excellent customer service through phone, email, and messaging channels.
- Assist customers with inquiries and service-related requests.
- Provide information regarding reservations, products, and available options.
- Identify customer needs and recommend suitable services.
- Support customers throughout the entire service process.
- Resolve customer concerns efficiently and professionally.
- Build positive customer relationships through effective communication.
- Maintain a high standard of customer satisfaction.
Requirements
- Fluent or native-level French.
- Fluent English.
- Excellent communication skills.
- Good computer skills.
- Strong sales skills are a plus.
- Ability to identify business opportunities and recommend additional services.
- Previous customer service experience is preferred but not mandatory.
- Strong interpersonal and problem-solving skills..
What We Offer
- Gross salary: €1,000/month (paid over 14 months)
- Meal allowance: €167.86/month (paid over 11 months)
- Monday-to-Friday schedule with weekends off
- Training and onboarding support
- International work environment
- Career development opportunities
- Accommodation support available for eligible relocation candidates
Schedule
- Monday to Friday
- Rotational shifts between 07:00 and 18:00
- Weekends off
Apply
Send your CV in English to:
Subject: Customer Service Representative | French | Porto, Portugal | On-site



