The posting
Location
Lisbon, Portugal
Work Model
On-site
About the Role
Are you fluent in French and English and looking for an international customer service opportunity in Lisbon?
Join a dynamic customer support team where you'll help customers resolve inquiries, provide excellent service, and ensure a positive customer experience in a fast-paced multilingual environment.
This role is ideal for customer-oriented professionals who enjoy communication, problem-solving, and working with people from diverse backgrounds.
Key Responsibilities
- Provide support to customers in French and English.
- Respond to customer inquiries through various communication channels.
- Resolve issues efficiently while maintaining a high level of customer satisfaction.
- Follow internal procedures and quality standards.
- Maintain accurate customer records and documentation.
- Collaborate with internal teams to ensure timely resolutions.
- Deliver a professional and positive customer experience at every interaction.
Requirements
- Fluent French (mandatory).
- English proficiency at C1 level (mandatory).
- Currently based in Lisbon, Portugal.
- Strong communication and interpersonal skills.
- Customer-focused mindset with excellent problem-solving abilities.
- Comfortable working in a fast-paced environment.
- Availability to work rotational shifts, including weekends.
- EU work authorization required.
What We Offer
- Competitive salary package.
- Language allowance.
- Performance-related bonus opportunities.
- Stable employment with an international company.
- Multicultural and supportive work environment.
- Professional development and career growth opportunities.
- Work in one of Europe's most vibrant and attractive cities.
Schedule
- Rotating shifts between Monday and Sunday.
- Operating hours between 08:00 and 22:00.
- Two rotational days off per week.
Apply
Send your CV to [email protected]
Subject: French Customer Support Specialist – Online Travel Industry | Lisbon



