The posting
Location: Lisbon, Portugal
Start Date: 03/Dec/26
Language: Spanish (mandatory) + English (international environment)
Relocation Support: ONLY LOCAL CANDIDATES (no relocation support)
About the Role
Join a fast-paced international travel support team where every day you help travelers across the globe resolve real-time issues that matter: flight changes, hotel disruptions, cancellations, and refund requests.
This is not a routine call center job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. You'll be supporting one of the most exciting and emotionally driven industries: online travel.
If you enjoy helping people when it matters most, this is your place.
What You'll Be Doing
You will act as the first point of contact for travelers facing unexpected disruptions. Your responsibilities include:
- Managing flight modifications, cancellations, and rebooking requests
- Handling hotel booking issues and accommodation changes
- Processing refunds and compensation cases
- Supporting customers through multi-channel communication (calls, emails, chat)
- Collaborating with travel partners, airlines, and internal systems
- Ensuring fast, accurate, and empathetic resolution of customer cases
- Maintaining high-quality service standards in a high-volume environment
Why This Role Stands Out
- Be part of the global travel ecosystem
- Work in a truly international, multilingual environment
- Gain industry experience in one of the fastest-growing sectors
- Develop strong problem-solving and crisis management skills
- Join a team where every interaction has real-world impact
What We Offer
- Base Salary: €1,050 gross/month
- Language Bonus: €100
- Performance Bonus: up to €100
- Meal Allowance (SA): €7.00/day
- Bonus structure rewarding quality and efficiency
Working Schedule
Operating Hours: Monday to Sunday, 08:00 AM to 10:00 PM with rotating shifts and 2 days off per week.
Who We're Looking For
- Fluent Spanish speaker (mandatory)
- Good level of English
- Strong communication and customer service skills
- Ability to work in a fast-paced, international environment
- Previous experience in travel or customer support is a plus
- A proactive mindset and genuine interest in helping customers
Ready to Start Your Career in Travel?
If you're looking for more than just a job — if you want to be part of a global industry where every day brings new challenges and real impact — we'd love to meet you.
Apply now and start your journey in the world of international travel support.



