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Open nowPosted 165 days ago

海外客服组长(越南)

boke/index480 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now海外客服组长(越南)boke/index · Shanghai, Chinese Mainland
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on boke/index's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. boke/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 165 days ago

boke/index median: 1 days open

The posting

岗位职责: 1. 负责海外客服团队日常管理,包括排班、现场支持、工作分配及团队氛围建设; 2. 承接海外用户咨询、投诉及异常问题处理,确保服务质量与用户满意度; 3. 监控客服运营数据,如响应时长、解决率、满意度等,推动问题复盘与持续优化; 4. 负责团队成员的培训、辅导与绩效管理,提升团队整体服务能力; 5. 联动产品、运营、技术等相关团队,推动用户问题闭环及流程优化; 6. 参与客服 SOP、知识库及服务标准建设。 任职要求: 1. 大专及以上学历,具备 3 年及以上客服相关经验,至少 1 年团队管理经验; 2. 有游戏、互联网或出海业务客服经验者优先; 3. 具备较强的团队管理、沟通协调及问题推进能力; 4. 数据敏感,能够基于业务数据发现问题并推动改进; 5. 责任心强,抗压能力好,能够适应较快节奏的业务环境; 6. 具备良好的英文能力,若有印尼语/泰语等小语种能力优先。 加分项: - 有海外市场客服团队搭建或管理经验; - 熟悉企微、工单系统、在线客服系统等工具; - 有 VIP 服务、投诉升级处理或质培管理经验

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