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Open nowPosted 58 days ago

服务运营-客服方向

boke/index480 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now服务运营-客服方向boke/index · Shanghai, Chinese Mainland
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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. boke/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 58 days ago

boke/index median: 1 days open

The posting

工作内容: 1. 客服团队内部项目推进 - 负责客服团队内部项目的规划与推进,包括但不限于组织调整、流程优化、系统升级等; - 拆解项目目标与执行计划,明确里程碑并持续跟进落地进度; - 识别项目风险并推动相关负责人解决,确保事项按期完成; - 组织项目复盘,沉淀可复用经验与标准流程。 2. 客服运营数据管理 - 统筹客服团队各运营数据口径、统计规范与看板; - 定期输出运营分析报告(人效、服务效率、质量指标等); - 基于数据识别问题并推动优化改进。 3. 流程与规范建设 - 梳理并优化客服团队核心工作流程及SOP,持续跟踪流程执行效果并推动迭代优化 - 推动知识管理、交接机制及协作规范建设。

任职要求 - 1年以上服务运营、PMO或项目管理相关经验,有游戏行业经验优先; - 具备良好的项目管理能力,能够独立推进复杂事项落地; - 具备数据分析意识,熟悉Excel/数据看板工具; - 具备流程梳理与结构化思考能力; - 良好的沟通协调与推动能力,能够跨团队协作; - 责任心强,执行力高,能够在多任务环境下推进工作。

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