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Open nowPosted 54 days ago

私域运营（游戏客服管理方向）

boke/index480 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now私域运营（游戏客服管理方向）boke/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on boke/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. boke/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 54 days ago

boke/index median: 1 days open

The posting

岗位职责 1. 负责用户服务分层，根据用户画像、用户行为、生命周期进行用户分层，制定差异化服务方案，做好各层级用户服务体验，提升用户的满意度； 2. 探索VIP服务向私域服务的模式升级，帮助业务0-1搭建私域服务，提升头部用户的活跃度和忠诚度； 3. 协同项目组策划并执行VIP用户专属权益、精细化的私域服务方案，能拆解成行动计划与客服协同落地； 4. 负责客服团队日常管理，包括排班、现场支持、工作分配及团队氛围建设； 5. 监控客服运营数据，如响应时长、解决率、满意度等，推动问题复盘与持续优化。

任职要求 1. 统招本科及以上学历，具备5年以上游戏或互联网客服相关工作经验，其中至少2年私域或用户运营经验和至少1年团队管理经验； 2. 热爱游戏，对游戏玩家心理敏感，具备良好的服务意识与统筹能力； 3. 具备较强的团队管理、沟通协调及问题推进能力； 4. 数据敏感，能够基于业务数据发现问题并推动改进。

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on boke/index's form

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  4. Every reply, sorted

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  5. Reply with AI

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