Skip to content

Open nowPosted 23 days ago

Director of Guest Experience

Bolt Farm Treehouse27 open roles

Pay
$135,000 – $170,000 a year
Where
Bolt Farm - Whitwell, TN
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Guest ExperienceBolt Farm Treehouse · Bolt Farm - Whitwell, TN
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Bolt Farm Treehouse's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 23 days ago

The posting

BOLT FARM is building America's most iconic romantic luxury retreat brand: nature-immersed, high-experience, and emotionally transformative. Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we're scaling from a high-performing flagship into a national portfolio. If you want to operate at the ground floor of a brand with real momentum, high standards, and a team obsessed with doing it right, this is your seat. 🚀

From Seth, our CEO: I can make one couple say "that was the best experience of my life." I cannot yet make it happen for every couple, every night, at full occupancy, and that gap is the most expensive problem we have.

THE MANDATE

We're looking for ONE person to own the entire emotional arc of a Bolt Farm stay, from the moment a couple books to the check-in message ninety days after they leave.

This is not a department to caretake. It is not a role where you write briefs and hand them to someone else. It is not a seat with a middle-management layer beneath you to absorb the work. You own the outcome across Dreamweavers, Hosts, Guest Communications, Spa, Housekeeping, and Maintenance, and none of them report up through a buffer.

THE ARCHETYPE: THE COMPOSER

We call this seat the Composer, because a stay is a score, not a checklist.

They hear the whole piece, not the notes. They can take a guest's intake answers and name the three moments in a 48-hour stay that will actually be remembered, then cut the other nine.

They write parts other people can play. Something they designed is still running today, executed correctly by people they no longer supervise.

They rehearse in public. They have shipped a v1 that was visibly imperfect, watched real guests use it, and rewritten it inside two weeks.

THE ONLY THREE THINGS THAT MATTER

1. Can you build the machine? You have designed a service system, not just run one. Passing looks like: you can walk us through a workflow, SOP set, or communication sequence you built from scratch, show what it replaced, and tell us what got measurably better.

2. Can you make people run it without you? You have held a standard across a team you did not personally supervise every shift. Passing looks like: a specific example where quality held while you were off property.

3. Do you already work with AI? You use AI daily, unprompted, and you can show us something real it helped you build. Passing looks like: you name the thing, the tool, and the result. Buzzwords score zero.

WHAT YOU OWN

- The full guest journey: pre-arrival intake, arrival, in-stay, departure, and the T+24h / T+7d / T+90d follow-up cadence

- The Dreamweaver, Host, and Guest Communications teams, and the standard all three hold

- The wow framework in practice: four standardized wows plus one creative wow per stay, delivered at full occupancy

- Every guest communication that goes out, and the system that sends it

- Service recovery: the call, the fix, and the upstream change that stops the repeat

- Guest feedback as an operating input, not a report: reviews, surveys, and service data turned into a weekly change

- The guest data layer inside BoltOS, and the rule that if it isn't in BoltOS, it doesn't exist

- Rebooking, loyalty, and enhancement revenue as a function of experience design

WHY THIS IS THE BEST SEAT ON EARTH

3,300+ five-star reviews already exist, so you are not fixing a broken product. You are systematizing one that works. We are scaling from a $32M flagship toward a $200M+ portfolio, which means the system you build here becomes the operating standard at every property that follows. You get BoltOS, an AI layer already running live guest operations, and a founder who will fund the build rather than ask you to justify it. Peak season is now.

NO GATES. ONLY SIGNAL.

No degree required. No minimum years required. We have hired people with nonlinear backgrounds who outperformed twenty-year résumés, and we will do it again.

The only criteria are the three above. A brand-name employer on your resume earns you nothing here. A guest-texting bot you built for your own Airbnb earns you a call.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Bolt Farm Treehouse's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.
  3. We apply on Bolt Farm Treehouse's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.
  4. Every reply, sorted

    Bolt Farm Treehouse's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.
  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.