The posting
Job Description
Role Purpose
to deliver personalized, technically precise hair services that leave every guest looking and feeling their best, in the calm and discreet spirit of najmoon.
Our guiding documents
living our legacy, the najmoon code of conduct, the forbes travel guide standards, the brand standards and every SOP and treatment protocol are part of this role. every ambassador knows them and honors them at all times.
Key Responsibilities
Guest experience delivery
- conduct a full consultation before every service: hair and scalp condition, history, allergies and the guest's wishes.
- deliver cuts, blow-dries, styling, color and hair treatments to najmoon standards.
- adapt every service to the guest while respecting the agreed standard.
- keep up to date with current hair trends and techniques.
- ensure a seamless handover with the hair assistant and the salon receptionist.
Personalization and care
- listen attentively and anticipate the guest's needs without prompting.
- maintain discretion and calm at all times; conversation follows the guest's lead.
- record the guest's preferences and formulas in the guest profile.
Station
- prepare the station to full standard before every guest.
- keep tools, products and the station clean, organized and ready.
- use the correct amount of product, and care for tools and equipment.
Retail and aftercare
- introduce home care as a continuation of the experience.
- give clear aftercare and styling advice.
Professional responsibilities
- arrive on time and ready for every shift; start and finish every service within the time booked.
- uphold the highest standards of hygiene: tools cleaned and disinfected between every guest, as required by law and by najmoon policies and procedures.
- handle and store color and chemical products safely, as instructed.
- attend and actively take part in all training sessions, briefings and team meetings.
- report any incident involving guests or ambassadors to the najmoon assistant manager without delay, following the escalation chain of the code of conduct.
- be flexible with your schedule, support other areas of najmoon when needed, and work with autonomy.



