The posting
Job Description
Purpose
To lead the hair salon team on the floor, delivering signature hair services to Najmoon standards and coaching every colleague toward consistent, intuitive excellence.
Our Guiding Documents
Living Our Legacy, the Najmoon Code of Conduct, the Forbes Travel Guide standards, the brand standards and every SOP and treatment protocol are part of this role. Every ambassador knows them and honors them at all times.
Key Responsibilities
Service Excellence
- Deliver cuts, color, styling and hair treatments to the highest standard, setting the example for the team.
- Conduct a full consultation before every service: hair and scalp condition, history, allergies and, for color, the patch test.
- Create bespoke looks for occasions, events and VIP guests.
- Keep up to date with current hair trends and techniques, and share them with the team.
Team Leadership
- Lead the daily briefing for the salon team.
- Observe services regularly and give each colleague clear, constructive feedback.
- Coach stylists, the assistant and the nail technician on technique, consultation, product knowledge and aftercare.
- Support the onboarding of new colleagues and identify training needs.
Salon Operations
- Plan the salon schedule and station utilization with the Najmoon Assistant Manager.
- Check salon readiness, presentation and hygiene before the first guest of the day.
- Manage professional product and color stock, and report equipment needs.
- Handle service-related guest feedback and escalate when needed.
Professional Responsibilities
- Arrive on time and ready for every shift; start and finish every service within the time booked.
- Uphold the highest standards of hygiene: tools cleaned and disinfected between every guest, as required by law and by Najmoon policies and procedures.
- Handle and store color and chemical products safely, as instructed.
- Attend and actively take part in all training sessions, briefings and team meetings.
- Report any incident involving guests or ambassadors to the Najmoon Assistant Manager without delay, following the escalation chain of the Code of Conduct.
- Be flexible with your schedule, support other areas of Najmoon when needed, and work with autonomy.



