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Open nowPosted 155 days ago

生产力管理专家（达人服务AI方向）-抖音电商

ByteDance19,268 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now生产力管理专家（达人服务AI方向）-抖音电商ByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 155 days ago

ByteDance median: 9 days open

The posting

1、依据战略发展需求，统筹达人服务人力资源规划，保障用户接通体验顺畅，并推动AI能力辅助资源管理； 2、使用AI工具进行长短期话务预测、人力需求预测、排班拟合、现场调度等统筹规划，推动资源有效保障和高效投入； 3、结合业务阶段，统筹保障618、双11等重大活动期间用户接通稳定，并推动AI智能化预警与调度能力建设； 4、持续完善资源管控机制，使用排班及监控Agent工具推进生产力体系产品化，并参与WFM产品能力建设，产出MRD并统筹研发落地； 5、开展员工调研，收集员工反馈，使用AI工具持续优化排班管理和现场管控，平衡生产效率与员工体验。

1、具备客服中心现场运营或生产力管理经验者优先，有智能化运营或AI提效实践经验者优先； 2、熟悉呼叫中心现场管理体系，具备较强洞察力，能处理各类应急事件，并能识别智能化优化机会； 3、逻辑清晰、数据驱动，具备较强的问题挖掘、数据分析和共性问题抽象能力，具备跨团队协同能力； 4、有产品思维，能够通过提效工具、AI能力及智能化手段提升资源供给效率，有产品运营或项目运营经验优先； 5、工作细致耐心，责任心和执行力强，学习能力强，能够推动AI能力在生产力管理场景落地应用。

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