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Open nowPosted 216 days ago

端外服务策略运营经理 - 剪映CapCut

ByteDance18,956 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now端外服务策略运营经理 - 剪映CapCutByteDance · Beijing, Chinese Mainland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 216 days ago

ByteDance median: 7 days open

The posting

团队介绍：剪映CapCut团队成立七年，先后孵化了剪映、CapCut、醒图、Hypic、即梦、Dreamina、Pippit等产品，覆盖视频、图片、Al生成、视频营销等多领域，打造与AI结合的全球化产品矩阵。 我们的愿景是：激发想象力，成为全球领先的互动内容平台，创造独特的体验和价值。 我们期待你的加入，一同极致打磨用户体验,构建创意生态和商业化能力，定义AI与创作结合的无限可能，让内容互动更简单、更精彩!

1、负责端外服务机制的建设，制定服务标准与交付指标，输出完善、严谨的服务方案，赋能并驱动客服团队高标准完成服务交付； 2、搭建服务质量评估体系，以数据驱动分析并优化服务质量指标，推动各相关方开展优化工作； 3、负责社媒客服官号矩阵及等评价类平台的运营维护，统筹用户问题的召回处置与闭环，保障服务风险可控、体验及口碑稳定； 4、分析端外用户反馈，从用户原声切入探索优化用户体验的路径，持续赋能体验/服务团队、反哺业务优化。

1、本科及以上学历，5年以上服务运营/用户运营工作经验； 2、具备服务策略拆解与SOP体系设计能力，能够快速搭建适配业务的高效服务运营体系并持续优化； 3、英语读写流利，能够进行日常口语沟通、独立应对国际化相关工作（必备），有留学或国际化业务经验者优先； 4、熟悉国内外社媒平台及Trustpilot等评价类平台者优先，有社媒运营/账号运营/应用商店运营经验者优先； 5、具备优秀的数据分析能力、跨部门组织沟通与项目管理能力，能够对复杂问题进行分析拆解并制定策略，有效协同相关方推动复杂问题解决； 6、对视频剪辑类产品有使用经验或兴趣者加分。

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