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Open nowPosted 128 days ago

IT系统运维专家 - IT

ByteDance19,261 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen nowIT系统运维专家 - ITByteDance · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 27 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 128 days ago

ByteDance median: 27 days open

The posting

团队介绍：IT部门面向字节跳动员工提供全球IT技术支持。我们既负责企业内部IT基础架构的设计和优化，也肩负着保护企业信息安全，降低企业运营风险的使命；同时，IT团队还会直接面向字节跳动各业务线，承接企业级的网络、系统、终端、资产、服务台、多媒体、办公管理等多业务场景的研发需求，打造符合业界标准的商业化企业解决方案和产品，运用大数据和AI技术，提供更加自动化和智能化的企业技术服务。

1、高阶技术支持与复杂问题解决； 1）作为技术升级终点，解决一线支持工程师无法处理的涉及操作系统、企业应用、网络策略及安全设置的综合性疑难杂症，做过VIP支持为加分项； 2）运用AI诊断工具与方法进行根因分析，并将解决方案转化为可复用的知识库或自动化脚本； 2、自动化与AI提效方案的设计与落地； 1）流程自动化：主导识别IT支持中高频率、重复性任务（如软件安装、账户解锁、系统配置、信息收集等），设计并开发（使用PowerShell、Python等）自动化解决方案，减少人工干预； 2）AI工具应用：积极探索并试点AI驱动的支持方案，例如识别/聚类可自助解决的问题，提升员工自服率，利用AI进行日志分析快速定位故障、AI辅助的预测性维护等； 3）效率提升：通过自动化与AI工具，致力于降低平均故障解决时间，提升一线团队产能，并优化终端用户的自助服务体验； 3、知识沉淀与能力赋能； 1）将复杂问题的解决方案、自动化脚本及最佳实践文档化，构建并维护团队知识库； 2）为一线桌面支持团队提供技术培训和指导，输出自动化思维与复杂问题排障技能，提升团队整体技术水平。

1、本科学历及以上，计算机科学、信息技术或相关专业，英语可作为工作语言；至少5年企业级桌面环境支持与运维经验，其中至少2年专注于技术专家角色或自动化开发实践，有主导或深度参与流程自动化项目成功落地的经验为加分项； 2、熟悉精通Windows以及Mac操作系统及各类常用服务部署、配置及运维，具备丰富软硬件故障排查经验与能力； 3、熟悉邮箱、云打印、虚拟化、MDM终端管理、EDR终端安全等各类IT基础设施部署、运维与故障处置； 4、熟悉办公网络基础知识，能够独立分析并解决网络、系统及终端相关问题，拥有扎实的Linux系统运维基础，熟练服务部署、性能调优与故障处理能力者优先； 5、具备良好的沟通表达与协调能力，擅长统筹多方资源以及跨部门协作，兼具同理心与逻辑思维，推动复杂项目有序推进； 6、具备良好的英语读写及口语沟通能力，能够与国际化团队进行技术交流与文档协作；熟悉掌握Python/Go等任意一种语言，能独立编写自动化运维脚本优先；持有ITIL Foundation、RHCE等相关认证或有同等能力者优先。

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