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Open nowPosted 156 days ago

履约服务策略运营实习生-广告业务

ByteDance19,258 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now履约服务策略运营实习生-广告业务ByteDance · Shanghai, Chinese Mainland
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The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 23 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 156 days ago

ByteDance median: 23 days open

The posting

日常实习:面向全体在校生,为符合岗位要求的同学提供为期3个月及以上的项目实践机会。 团队介绍:广告业务为抖音集团的商业变现提供产品、技术、运营及市场支持,负责端到端大型广告系统建设,覆盖抖音、今日头条、西瓜视频、番茄小说、穿山甲等产品矩阵,践行“激发生意新可能”理念,致力于让营销更省心、更高效、更美好,推动商业的可持续增长。领先的AI营销能力、成熟的趋势营销理念,让不分体量、地域的企业及个体,在这里都能通过数字化技术激发创造、驱动生意。在这里,你将投身建设面向未来的数字营销能力,接触到全球先进的商业产品架构、模型、算法、运营模式和营销理念,在互联网广告行业始终创新。

1、面向字节跳动广告转化用户,聚焦商业化生态和安全领域的用户权益保障运营; 2、行业保障机制建设:包括设计不同行业的广告保障项、投诉标准、投诉判责标准、赔付标准等,满足用户、广告主、平台等多方诉求; 3、服务体验优化:负责服务流程、判责流程、赔付流程等环节的服务方案优化,搭建有效的体验监控体系,驱动服务解决率、满意度等核心体验指标优化; 4、上游体验反哺:能够对用户进线进行归因分析,不断提高并优化现有服务链路与业务流程; 5、服务智能化提升:在智能/人工客服、服务工单等核心场景应用Agent能力,搭建有效的评测体系,提升服务智能化水平。

1、本科及以上学历在读; 2、具有客服体系下服务体验和效率运营相关实习经验优先; 3、有优秀的数据分析和对复杂问题进行策略制定的能力,能够策略性思考,有效判断解决方法的效果; 4、善用资源,能够有效协同相关方推动复杂问题解决达成既定目标,有改变行业的自信和决心。

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