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Open nowPosted 300 days ago

客户投诉安全专家

ByteDance19,258 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now客户投诉安全专家ByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 23 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 300 days ago

ByteDance median: 23 days open

The posting

1、主导复杂客户投诉处理：独立应对各类线下风险客户投诉事件，凭借丰富的实战经验妥善处理现场客户投诉，根据现场情况，采取不同的处置策略，判断最优解决路径，推动事件妥善解决，减少事件对职场的安全和舆情影响； 2、根据不同业务模式、风险特性，与各部门完善线下客户投诉风险处置策略，包括机制、流程、风险等级等，不断沉淀、提升优化； 3、数据驱动：定期对客户投诉数据进行深度剖析，精准定位业务/内部痛点与潜在风险，发起专项改进项目，协同合作团队推动优化方案落地，实现服务质量与业务效益的双提升； 4、流程优化与SOP建设：深入分析现有客户投诉处理流程，结合实际工作场景，提出优化迭代方案，梳理并完善标准化操作流程（SOP），并针对团队成员开展系统性培训，提升整体业务能力。

1、5年及以上风险管理、高危客户投诉应急处置、线下谈判工作经验，有良好的业务感知和理解能力； 2、具备较强的风险敏感力及判断力，掌握风险识别、分析、推演、研判、管控技能，情绪稳定，在高危情况下能够冷静判断处置； 3、工作积极主动、耐心细致、责任心强、富于团队协作精神，善于跨部门沟通。

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    The review screen in CV Rocket: how each CV was read, round by round.

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