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Open nowFirst seen 2 hours ago

Partner Operations Manager, Global E-Commerce

ByteDance1,423 open roles

Where
Taguig, National Capital Region (Manila), Philippines
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Your applicationOpen nowPartner Operations Manager, Global E-CommerceByteDance · Taguig, National Capital Region (Manila), Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 21 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: first seen 2 hours ago

ByteDance median: 21 days open

The posting

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. We are looking for a Partner Operations Manager to manage the BPO vendors and daily operational performance.

  • Identify areas of opportunity to improve performance, and work with the Partner Operations Leader to develop a comprehensive improvement plan.
  • Monitor the execution of improvement plans to ensure the BPO is meeting all performance-related metrics (e.g., customer satisfaction, service level, handling time).
  • Ensure SOP documentation, training materials, and all relevant frameworks are in place.
  • Share performance reports and raw data with the BPO on a weekly basis for performance management.
  • Take note of action items and feedback in every meeting, assign an owner to each action item, and follow through on the status of completion.
  • Optimize working processes based on any improvement opportunities identified by internal colleagues or external customers.
  • Review all escalations from the in-house team and provide comprehensive feedback to the BPO team.
  • Go-to-market readiness: work with our Regional Solutions team to ensure the global SOP is aligned with country/regional regulations, and that our BPO operations have a workable solution that resolves issues for Buyers, Sellers, or Creators on the first attempt.
  • Communicate promptly and facilitate Train-the-Trainer sessions on all SOP and product feature updates.
  • Support the Partner Operations Manager on all bug issues reported by the BPO team, raise on-calls, and coordinate the information needed for troubleshooting.

Minimum Qualification(s) - BA/BS degree or equivalent practical experience. - A minimum of 3 years' experience in a customer service environment. - Demonstrated effective, clear, and professional written and oral communication skills. - Experience building, managing, and influencing relationships with internal stakeholders. - Proven ability to use data to generate insights and solve complex problems.

Preferred Qualification(s) - Eager to learn, with strong initiative and problem-solving abilities. - Strong problem-solving and prioritization skills. - Thrives in fast-paced and dynamic environments. - Customer-service- and results-oriented mindset. - Excellent skills in communicating and building relationships with both team members and customers.

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