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Open nowPosted 9 hours ago

用户权益与体验策略运营-TikTok Shop

ByteDance18,956 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now用户权益与体验策略运营-TikTok ShopByteDance · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ByteDance's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. ByteDance postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 9 hours ago

ByteDance median: 7 days open

The posting

1、研究拍卖及关键类目（含收藏品、奢侈品、时尚、大家件商品等）的买家需求、售后痛点与运营缺口，对标eBay、Whatnot、Amazon等平台的买家保障、补偿、佣金与类目权益项目； 2、设计并文档化买家权益政策，覆盖适用资格、保障范围、证据要求、理赔流程、赔付与补偿逻辑、处理与结案标准等内容； 3、与产品和运营团队合作，优化拍卖买家体验的用户链路与后台运营流程，分析赔付与补偿结果，寻找提升公平性、一致性、成本效率与用户满意度的机会； 4、支持佣金方案的评估与优化，在用户体验、卖家参与度与业务表现之间取得平衡，收集买家、商家/卖家、客服与类目团队的反馈，并将洞察转化为可执行的建议； 5、支持新政策或更新政策/项目的上线与对外/对内沟通（面向用户、卖家及内部团队），跟踪关键指标，如纠纷率、理赔量、赔付与补偿结果、CSAT（客户满意度）及佣金项目表现，为定期业务复盘提供结构化更新、洞察与建议。

1、1年及以上电商策略运营、客户体验、类目管理、平台/市场运营或相关领域经验； 2、对买家保障、拍卖、售后政策、补偿项目、佣金方案或类目运营有兴趣或有所了解； 3、注重细节、思维结构化，能够制定清晰且一致的政策与流程，能够使用数据发现趋势、评估项目表现并支持决策； 4、具备良好的协作与沟通能力，能与产品、客服、风控、商业运营与类目团队高效合作； 5、主动、强责任心与结果导向，能够并行管理多个工作流/事项，具备英文与中文双语能力； 6、乐于学习与成长，愿意伴随买家权益与体验运营体系的成熟而持续提升。

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