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Open nowPosted 22 days ago

End User Support / Systems Administrator

C3EL50 open roles

Where
Scott AFB, IL
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Your applicationOpen nowEnd User Support / Systems AdministratorC3EL · Scott AFB, IL

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. C3EL postings stay open a median of 8 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 22 days ago

C3EL median: 8 days open

The posting

Overview:

Job Title: End User Support / Systems Administrator

Security Clearance: Secret (or higher)

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

  • Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
  • Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
  • Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
  • Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
  • Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
  • Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
  • Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
  • Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications:

  • U.S. Citizenship.
  • Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
  • Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
  • Experience with trouble-ticket systems and escalation processes.
  • Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

  • DoD or federal desktop/end-user support experience.
  • Experience supporting users in a high-tempo mission or contracting environment.
  • Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
  • IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

  • High school diploma and at least 2 years of relevant experience.
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