Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 14 days ago

CKA - Service Engineer , Khobar - Saudi National

Canon112 open roles

Where
Saudi Arabia (all locations), Saudi Arabia
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCKA - Service Engineer , Khobar - Saudi NationalCanon · Saudi Arabia (all locations), Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Canon's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Canon postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 14 days ago

Canon median: 11 days open

The posting

Job Description

As a Service Engineer, you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.

Responsibilities

  • To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products.
  • To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
  • Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.
  • Optimize the stock inventory, rotation, and balance this against return to fit (RTF) visits.
  • Signal commercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.
  • Make contributions to the ongoing development of the team and overall service performance.
  • Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
  • Liaise and report back to relevant account manager on customer issues.
  • Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
  • Look for opportunities to develop other areas of the client’s business and liaise with the account manager accordingly. *The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all.

Qualifications

  • Engineering Degree or Diploma (electronics, mechanics, and software)
  • Relevant experience in the service industry
  • Experience in understanding and following health and safety guidelines
  • Demonstrates a high technical aptitude with excellent fault-finding skills
  • Good customer handling and communication skills. Able to give customer instruction.
  • Team player that focuses on optimizing the team output
  • Good commercial insight and business acumen
  • Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)
  • Current GCC driving license

Competencies required:

  • Able to work on own initiative and in a team environment.
  • The ability to ‘think outside the box’ for when solving problems
  • A high level of accuracy to provide relevant/timely information
  • The ability to get good results whilst working under pressure
  • Diplomacy and good communication skills

KPIs set but not limited to

  • First time fix (FTF)
  • Recall ratio (a call that is re-attended within 10 days of resolution)
  • Stock accuracy to be 100%
  • Resolution time (time between logging the call and closing/resolve the issue)
  • Number of satisfaction surveys received in a quarter (to be set by local service manager)
  • Customer satisfaction (scaled on all engineers not per individual)

*the above the core KPIs and there maybe others based on business requirements

Canon Core Behaviors​ • Drive for results • Customer Focus • Ownership and Accountability • Team Player • Courage and Conviction • People Orientated • Caring for self and others

About Us

Canon Middle East FZ LLC , a subsidiary of Canon Europe, is the operational headquarters for Canon in the Middle East based in Dubai, UAE.

At Canon, we’ve been inspiring people to capture and share their world for over 85+ years. As a global leader in imaging and innovation, we’re driven by bold ideas, collaboration, and a commitment to making a positive impact. From cameras to commercial printers, and business consultancy to healthcare technologies, Canon enriches lives and businesses through imaging innovation. Canon's corporate philosophy is Kyosei – 'living and working together for the common good'. Canon invests heavily in R&D, delivering the richest and most innovative products and services to satisfy customers' creative needs. From amateur photographers to professional print companies, Canon enables each customer to realize their own passion for image. Further information about Canon Middle East is available at www.canon-me.com

With a strong presence across Middle East for over 25 years, our regional sales offices in UAE, KSA & Qatar support operations across Middle East markets. We’re proud of our diverse, inclusive culture and our philosophy of Kyosei – living and working together for the common good.

Why Join Us?

• Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.

• Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.

• Benefit from continuous learning with access to extensive online resources and tailored development programs.

• Join a company that truly values sustainability, inclusion, and your personal growth.

Does this seem like a great fit for your career journey? Read the job description carefully and submit your application. We are excited to hear from you!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Canon's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Canon's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Canon's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.