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Open nowPosted 99 days ago

Client Services Analyst

Cantor Fitzgerald/BGC77 open roles

Where
Singapore, Singapore
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Your applicationOpen nowClient Services AnalystCantor Fitzgerald/BGC · Singapore, Singapore

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cantor Fitzgerald/BGC postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 99 days ago

Cantor Fitzgerald/BGC median: 14 days open

The posting

Job Description

The Application Support department at BGC Partners (Australia) Pty Ltd is seeking a Client Services Analyst to provide essential support for our front-office and middle-office platforms. This customer-facing role requires a unique blend of strong communication skills, practical trading workflow knowledge, and a keen interest in developing technical capabilities. The successful candidate will be a key point of contact for internal brokers and external clients, managing issues and incidents with a focus on effective communication and timely resolution. This role is an excellent opportunity to contribute to a dynamic team and make a real impact on our clients' experience.

Responsibilities

  • Provide first-line support for BGC/GFI trading platforms, ensuring client issues are managed efficiently and resolved within agreed service levels.
  • Act as a client-facing support representative, communicating clearly with brokers, traders, and operations teams during investigations and service disruptions.
  • Partner with sales and broker teams to support customer adoption, explain platform functionality, and assist with issue resolution during client visits.
  • Triage, investigate, and own issues from initial report to resolution, escalating to specialist technology teams while maintaining client communication and accountability.
  • Develop a practical understanding of end-to-end trading workflows, including trade capture, STP, market data, and post-trade processing for FX and Rates products.
  • Identify recurring issues and service improvement opportunities, leveraging AI and tooling to enhance operational efficiency.
  • Create, maintain, and improve operational procedures, support guides, and client-facing knowledge within Confluence.
  • Contribute to onboarding, platform changes, client readiness, and team initiatives across the APAC Application Support function.
  • Stay updated with BGC/GFI technologies, continuously developing product and workflow knowledge to provide effective support.
  • Maintain a calm and professional demeanor, especially during volatile markets and time-sensitive issues.

Qualifications

  • Bachelor's degree or equivalent practical experience, with 1-5 years in client services, trading support, junior sales, operations, or application support in financial markets.
  • Good business knowledge of Forex and/or Interest Rate Swaps (IRS), with a desire to expand knowledge across Rates, Credit, and electronic trading workflows.
  • Strong communication and interpersonal skills, able to engage confidently with brokers, traders, operations teams, and client IT contacts.
  • Commercially aware with a customer-service mindset, understanding client priorities and representing the team professionally.
  • Motivated to develop technical skills and learn BGC/GFI technologies, including trading platforms and operational tooling.
  • Understanding of STP trade flows and related platforms is desirable.
  • Previous experience with trading systems, trade capture, exchange connectivity, or market data is beneficial.
  • Good working knowledge of Windows and Microsoft productivity tools, with basic Unix/Linux, networking, SQL, or scripting skills an advantage.
  • Ability to manage time effectively, work independently, and respond quickly to client-impacting issues.
  • Adaptable, punctual, and reliable, with a keen interest in progressing within trading application support and client services.
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