Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Client Services Specialist

CAPITAL COM SECURITIES (SINGAPORE) PTE. LTD.

Pay
SGD 4,000 – SGD 5,500 a month
Where
Central, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Services SpecialistCAPITAL COM SECURITIES (SINGAPORE) PTE. LTD. · Central, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CAPITAL COM SECURITIES (SINGAPORE) PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 5 days ago

The posting

ABOUT THE ROLE

We are an international financial services group with regulated entities across multiple jurisdictions, including the UK (FCA) and Australia (ASIC). The group provides technology-driven trading and investment services to a global client base.

The organization is currently in the process of establishing a regulated presence in Singapore under the Monetary Authority of Singapore (MAS). This role offers a unique opportunity to join during the build phase and contribute directly to regulatory readiness, framework implementation, and business launch.

The Client Services Specialist is the frontline voice for our Singapore clients. You will handle day-to-day inbound queries, guide clients through their account journey, and ensure every interaction meets the high standards expected of a MAS-licensed broker. This role suits someone eager to build a career in financial services with a genuine interest in trading and technology.

KEY RESPONSIBILITIES

Client Support

• Respond to client enquiries via email, live chat, and phone in a timely, accurate, and professional manner.

• Assist clients with account opening, KYC documentation, and verification queries.

• Support clients on deposit and withdrawal processes, escalating to back office where required.

• Provide clear, factual guidance on platform navigation, order types, and product features — without providing financial advice.

• Log all client interactions accurately in the CRM system (Zendesk).

Compliance & Conduct

• Adhere strictly to execution-only parameters - no investment advice, no trading recommendations.

• Identify and escalate vulnerable client indicators, complaints, and suspicious activity in line with firm procedures.

• Complete all mandatory compliance, AML/CFT, and product training as scheduled.

• Maintain client confidentiality in accordance with PDPA and firm data handling policies.

Team & Operations

• Work collaboratively within the team, sharing knowledge and covering workload during peak periods.

• Contribute to maintaining and updating macros and internal procedure guides.

• Participate in team briefings, product refreshers, and quality calibration sessions.

• Flag recurring client issues to the Senior Client Service Specialist or Client Services Manager.

REQUIREMENTS

Essential

• Minimum 1 year of client-facing experience in financial services, fintech, or a related field.

• Strong written and spoken English; additional language (Mandarin, Malay, or Tamil) is an advantage.

• Genuine interest in financial markets, trading, or investment products.

• High attention to detail and strong organisational skills.

• Comfortable working in a fast-paced, regulated environment.

Preferred

• Naturally warm and personable, with a positive disposition that puts clients at ease.

• Familiarity with CFDs, leveraged products, and/or physical equities trading.

• Prior use of Zendesk, Salesforce, or similar CRM/ticketing tools.

• Second Asian language (Mandarin, Malay, or Tamil) to support local client base.

• CMFAS RES-1B, RES-2B, CM-EIP and CM-SIP qualification, or willingness to obtain.

WHAT WE OFFER

• Structured onboarding and product training from day one.

• Mentorship from senior team members and a clear progression path.

• Exposure to a globally-operating, MAS-licensed brokerage.

• Competitive salary commensurate with experience.

• Supportive and growth-oriented team environment.

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CAPITAL COM SECURITIES (SINGAPORE) PTE. LTD.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CAPITAL COM SECURITIES (SINGAPORE) PTE. LTD.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CAPITAL COM SECURITIES (SINGAPORE) PTE. LTD.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.