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Open nowPosted 219 days ago

Merchant Success Officer

CapitalSage Holdings16 open roles

Where
Ibadan, Oyo, Nigeria
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Your applicationOpen nowMerchant Success OfficerCapitalSage Holdings · Ibadan, Oyo, Nigeria

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 219 days ago

The posting

Role purpose The Merchant Success Officer is responsible for turning newly acquired enterprise parents and their outlet networks into active, stable and product-using Kolomoni clients. The role focuses on onboarding quality, implementation readiness, first inflow, first live transaction, and early usage stability across the first 30, 60 and 90 days. Key responsibilities • Coordinate documentation readiness, account setup, settlement mapping and implementation milestones. • Drive first inflow, first transaction, first settlement and other agreed activation thresholds. • Track outlet activation daily and escalate accounts that remain signed but inactive. • Coach clients through live usage and hand over stable accounts into longer-term portfolio management. • Capture onboarding friction points and feed them back into Product, CX and Operations. Key deliverables • High 30/60/90-day activation outcomes. • Low signed-but-inactive ratios and lower early-stage churn. • Clean implementation records and disciplined handover into account management. Requirements • 3–6+ years in activation, onboarding, client implementation, customer success or merchant support. • Strong checklist discipline, patience, urgency and clarity in client guidance. • Ability to coordinate across Operations, Compliance, Technology and CX. Experience in fintech industry. Benefits Industry Standard

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