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Open nowPosted 4 hours agoWe saw it 61 min after it went up

Client Care Customer Service

Care Partners30 open roles

Where
Irvine, CA, United States
Work mode
On site
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Your applicationOpen nowClient Care Customer ServiceCare Partners · Irvine, CA, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Care Partners's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market. Care Partners postings stay open a median of 42 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 4 hours ago

Care Partners median: 42 days open

The posting

Company Description

Client Care Customer Service Benefits:

  • Compensation: $21-25/hr (Non-Exempt)
  • Type: Full-Time, ON- SITE
  • Schedule: Monday - Friday; 8:00 am-5:00 pm
  • Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
  • Generous PTO Plan (3 Weeks PTO) and encouragement to USE IT!
  • 6 holiday, 5 sick days
  • Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth.
  • Open Doors, Open Minds: Transparent leadership that listens and values your voice.
  • Work-Life Bliss: Team outings, company events, and a commitment to putting you first.
  • An Office That Feels Like Home: Modern, welcoming, and dog-friendly (as long as Fido’s well-behaved!).

About Us:

At Care Partners At Home, we believe in making a meaningful difference in the lives of our clients and their families by providing compassionate, reliable, and personalized care services. We are a trusted leader in the home care industry, dedicated to creating an environment where clients feel supported, caregivers feel valued, and our team members thrive.

Our mission is simple: to deliver exceptional care with heart. We pride ourselves on fostering a culture of collaboration, innovation, and professional growth. Whether it's empowering our caregivers, ensuring the highest standards of service for our clients, or supporting our team behind the scenes, we are united by our commitment to making care personal.

When you join Care Partners At Home, we value your talents, invests in your growth, and appreciates the work you do to make a real impact.

If you’re looking for a rewarding career where you can grow, feel supported, and truly make a difference, Care Partners At Home is the place for you!

Client Care Customer Service Requirements:

EDUCATION AND EXPERIENCE

  • Fluent in Spanish is required
  • Strong verbal and written communication skills.
  • Proven ability to manage high call volumes with professionalism and composure.
  • High level of empathy, patience, and problem-solving skills.
  • Proficiency with office software and data entry systems; experience with Alayacare is a plus.
  • Ability to multitask and work both independently and collaboratively in a fast-paced environment.

Essential Functions:

Client Communication & Call Management

  • Manager Client Care Line, handling 80-120 calls daily
  • Answer incoming calls promptly and professionally, identifying the caller’s needs, addressing concerns when possible, and ensuring a high standard of customer service.
  • Assess and resolve caller issues directly when appropriate or escalate and hand off to the relevant team member or department for further support.
  • Communicate promptly and professionally with internal team members via email, ensuring all correspondence is properly documented and supports timely coordination and follow-up

Administrative Support

  • Accurately update client and caregiver profiles and schedules in Alayacare in real time.
  • Coordinate and send monthly birthday cards to clients and caregivers.
  • Assemble and distribute client information packets for new and existing clients.
  • Provide administrative support to the operations team, including assistance with special projects as assigned.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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    Written against Care Partners's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Care Partners's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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