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Open nowPosted 36 days ago

Customer Service Representative

careerswift.ai16 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowCustomer Service Representativecareerswift.ai · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on careerswift.ai's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 36 days ago

The posting

We are looking for a friendly and customer-focused Customer Service Representative to join our team and support customers using our health services platform.

This is an entry-level opportunity for someone who enjoys helping people, solving problems, and communicating with customers. You will respond to inquiries, resolve issues, and help ensure a positive customer experience.

RESPONSIBILITIES

- Respond to customer questions and requests via email, chat, and other communication channels.

- Provide accurate information about products and services.

- Troubleshoot customer issues and help find appropriate solutions.

- Escalate complex issues to the relevant teams when needed.

- Maintain accurate records of customer interactions.

- Follow up on customer requests and ensure timely resolution.

- Work with internal teams to resolve customer issues.

- Identify recurring customer questions and provide feedback to improve processes.

- Maintain a professional and helpful customer experience.

REQUIREMENTS

- 0–2 years of experience in customer service, support, administration, or a related field.

- Strong communication and interpersonal skills.

- Customer-focused and patient approach.

- Good problem-solving and organizational skills.

- Ability to manage multiple requests and prioritize tasks.

- Comfortable working with computers and common business software.

- Ability to work independently in a remote environment.

- Good English communication skills.

NICE TO HAVE

- Previous experience in customer support or a customer-facing role.

- Familiarity with CRM or help desk tools.

- Experience with chat or ticketing systems.

- Experience working in SaaS, technology, or healthcare.

- Additional language skills are a plus.

COMPENSATION

$38,000 - $50,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

WHAT WE OFFER

- Fully remote work with flexible working hours.

- Supportive and collaborative team environment.

- Training and onboarding to help you succeed in the role.

- Opportunities for professional growth and development.

- Experience working with a growing technology company.

Location: Remote

Seniority Level: Junior

Salary Range: 38,000 - 50,000 USD (gross, annually)

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